Customer Service Coordinator

Tilia Homes; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 34,000; Full time

Job summary

Join a leading housebuilder as a Customer Service Coordinator in Solihull, where you will play a vital role in delivering top-quality service and support to customers. You will manage inquiries, oversee defect rectifications, and ensure customer satisfaction through effective communication and problem resolution. Tilia Homes values its employees, offering a robust benefits package, including a strong pension scheme and additional holidays.

Benefits

Enhanced Company Pension Scheme

26 days holiday with additional bank holidays

Holiday Buy Scheme

Life Assurance

Employee Assistance Programme

Qualifications

• Experience in customer service roles preferred.
• Ability to assess and make informed decisions.
• Technical knowledge of house building is beneficial.

Responsibilities

• Handle customer inquiries and resolve issues efficiently.
• Log reported defects and manage subcontractors for remedial works.
• Conduct site inspections and prepare progress reports.

Skills

Interpersonal Skills

Negotiation Skills

Professionalism

Problem Solving

Technical Knowledge of House Building

Knowledge of Customer Service

Tools

Microsoft Excel

Microsoft Word

Job description

Join to apply for the Customer Service Coordinator role at Tilia Homes

Join to apply for the Customer Service Coordinator role at Tilia Homes

Direct message the job poster from Tilia Homes

Talent Acquisition Manager for untypical, Tilia Homes and Hopkins Homes

Tilia Homes are an ambitious, customer focused housebuilder that put people and the planet at the heart of everything we do. We're dedicated to delivering the best possible standards in design, build quality, and service for our customers.

We’re looking for talented and enthusiastic individuals who will share this passion, to join our team

Our benefits package includes:

• Enhanced Company Pension Scheme
• 26 days holiday with additional bank holidays
• Holiday Buy Scheme
• Life Assurance
• Employee Assistance Programme

Tilia Homes has an opportunity for a Customer Services Coordinator to join a friendly team based from Solihull

The aim of the role is to provide a professional, positive and enthusiastic service to our customers.

Duties will include:

• Working in a call centre environment speaking with customers and residential development sites
• Being responsible for ensuring reported defects are logged with Sites team
• Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
• Conduct handovers (developing a demonstration role), pre-sale and 12 month close of defects inspections on shared ownership and outright sale products
• Prepare and submit progress reports to the Customer Care Manager
• Maintain accurate audit trails and ensure documentation is filed in an organised manner
• Assess performance and work quality of subcontractors, and report issues to the Customer Care Manager
• Help continuous improvement in customer satisfaction ratings

We’re looking for the following experience or skills:

• Strong interpersonal skills in dealing with internal and external customers
• Confident and able to demonstrate negotiation skills
• Ability to stay calm, professional and display patience when dealing directly with customer complaints
• Recognise the importance of customer service
• Able to evaluate and assess technical and commercial issues and make informed decisions
• Able to work independently ensuring our aftersales service is impartial
• Intermediate skills in Microsoft Excel and Word.
• Some technical knowledge of house building, including electrical, plumbing, and specific understanding of defects and specification of remedial works preferred

Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers.

Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet.

Our people are at the heart of what we do and in order for us to succeed in becoming the UK’s most customer-centric housebuilder.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Construction and Building Construction

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