Customer Service Coordinator

Impact Recruitment Services; Northampton; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company in Northampton is seeking a Customer Service Coordinator. In this full-time role, you will manage customer queries and provide seamless support for technical enquiries. The ideal candidate will have strong customer service experience, especially in construction or engineering sectors, and they must be able to multitask effectively while maintaining a proactive approach. Additionally, the role offers a modern office environment with excellent facilities and a dedicated team.

Benefits

23 days holiday plus bank holidays

Onsite gym

Qualifications

• Previous experience in customer service coordination.
• Confident with a proactive attitude and ability to multitask.
• Good numeracy and strong IT skills.

Responsibilities

• Offer high level of customer service to clients.
• Handle warranty and maintenance requests via phone and email.
• Coordinate logistics and support collation of quotes.

Skills

Customer service coordination

Professional telephone manner

Strong organisation

Problem solving

IT skills

Multitasking

Tools

MS Office

MS Dynamics

Job description

Customer Service Coordinator
Northampton
Permanent

Full-time

30 - 35,000

Are you a customer service professional with a knack for managing technical enquiries, order requests and problem solving?
Would you like to be part of a tight-knit team focused on seamless service delivery and customer satisfaction?

If so this could be the perfect opportunity for you!

The ideal candidate will have previous experience within customer service, and preferably some form of parts, warranty, inspection and maintenance enquiries, and some experience within a sector such as construction or engineering. This role is fully office-based and primarily dealing with queries via telephone and email.

If you thrive in a dynamic environment and have proven experience in customer care & coordination, we would love to hear from you!

Duties and responsibilities for the Customer Service Coordinator role include:

• Offer a high level of customer service to existing clients
• Handle requests via phone and email relating to warranty, inspection or maintenance.
• Maintain excellent communication with clients and offer proactive updates.
• Meet timescales and deadlines, upload and run regular reports and arrange delivery logistics.
• Support with collation of quotes and liaise with suppliers to chase costs and raise purchase orders.
• Booking and processing all elements of servicing and repairs.
• Processing orders and invoices
• Any other administrative tasks as required (e.g incoming calls, incoming post, filing, consumable orders).

Skills and experience required for the Customer Service Coordinator role:

• Previous Customer service coordination experience and professional telephone manner
• Strong organisation with ability to coordinate multiple projects
• Confident with a proactive and upbeat attitude
• Able to multitask, react to change and prioritise workload effectively
• Good numeracy with strong IT skills - MS Office essential and experience with MS Dynamics or similar CRM highly advantageous.
• Take ownership of tasks and enjoys solving problems

Additional details

• Full-time hours Monday to Friday (fully onsite), 8am to 4.30pm
• Due to the location of the office, candidates will need to have own transport
• 23 days holiday (plus bank holidays) increasing with length of service
• Modern office space with first rate facilities and onsite gym

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

Impact Recruitment is an employment business working on behalf of our client.

All responses will be managed in accordance with GDPR.