Customer Service Coordinator

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Northampton; On-site; GBP 30,000 - 35,000; Full time

Job summary

A prominent client in Northampton seeks a Customer Service Coordinator responsible for managing technical inquiries and customer service delivery. Candidates should possess strong organizational skills, a proactive attitude, and experience in a similar role. This full-time position offers a competitive salary and benefits, including 23 days of holiday plus bank holidays.

Benefits

23 days holiday plus bank holidays

Modern office space with first-rate facilities

Onsite gym

Qualifications

• Previous experience in customer service coordination.
• Professional telephone manner and strong IT skills required.
• Able to multitask and prioritise effectively.

Responsibilities

• Provide high-level customer service to clients.
• Handle requests related to warranty, inspection, or maintenance.
• Coordinate logistics and manage administrative tasks.

Skills

Customer service coordination experience

Professional telephone manner

Strong organisation

Proactive attitude

Multitasking ability

Strong IT skills

Tools

MS Office

MS Dynamics

Job description

Customer Service Coordinator
Northampton
Permanent

Full-time

30 - 35,000

Are you a customer service professional with a knack for managing technical enquiries, order requests and problem solving?
Would you like to be part of a tight-knit team focused on seamless service delivery and customer satisfaction?

If so this could be the perfect opportunity for you!

The ideal candidate will have previous experience within customer service, and preferably some form of parts, warranty, inspection and maintenance enquiries, and some experience within a sector such as construction or engineering. This role is fully office-based and primarily dealing with queries via telephone and email.

If you thrive in a dynamic environment and have proven experience in customer care & coordination, we would love to hear from you!

Duties and responsibilities for the Customer Service Coordinator role include:

• Offer a high level of customer service to existing clients
• Handle requests via phone and email relating to warranty, inspection or maintenance.
• Maintain excellent communication with clients and offer proactive updates.
• Meet timescales and deadlines, upload and run regular reports and arrange delivery logistics.
• Support with collation of quotes and liaise with suppliers to chase costs and raise purchase orders.
• Booking and processing all elements of servicing and repairs.
• Processing orders and invoices
• Any other administrative tasks as required (e.g incoming calls, incoming post, filing, consumable orders).

Skills and experience required for the Customer Service Coordinator role:

• Previous Customer service coordination experience and professional telephone manner
• Strong organisation with ability to coordinate multiple projects
• Confident with a proactive and upbeat attitude
• Able to multitask, react to change and prioritise workload effectively
• Good numeracy with strong IT skills - MS Office essential and experience with MS Dynamics or similar CRM highly advantageous.
• Take ownership of tasks and enjoys solving problems
• Full-time hours Monday to Friday (fully onsite), 8am to 4.30pm
• Due to the location of the office, candidates will need to have own transport
• 23 days holiday (plus bank holidays) increasing with length of service
• Modern office space with first rate facilities and onsite gym

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

Impact Recruitment is an employment business working on behalf of our client.

All responses will be managed in accordance with GDPR.