Customer Service Coordinator

Mole Valley Farmers; Bridgwater; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Pension matched up to 5%

Staff discount up to 25%

Free parking on site

33 days leave (pro-rated)

Training and development

Career progression opportunities

Life Assurance

Employee Assistance Programme

Enhanced Family Leave

Job summary

Mole Valley Farmers in Bridgwater is seeking a proactive Customer Service Coordinator to join our team. You will process orders, coordinate with Transport Planning, Inventory and Field Sales, and help ensure on-time deliveries with clear communication across departments.

This permanent, full-time role values service excellence, problem solving and continuous improvement. We offer a contributory pension, staff discounts, generous leave, training and progression opportunities, plus life assurance

Qualifications

• Experience in a customer-facing role with a customer-focused mindset.
• Strong attention to detail and excellent organisational skills.
• Confident communicator across teams and levels.
• Proficient in Microsoft Office and comfortable using digital tools.
• Inclusive, empathetic, and solution-focused.

Responsibilities

• Delivering exceptional customer service through timely and accurate order processing.
• Liaising with internal teams to ensure smooth delivery and stock management.
• Handling customer queries with empathy and professionalism.
• Supporting and mentoring new team members.
• Maintaining and updating standard operating procedures.
• Taking ownership of service improvement projects.
• Identifying and implementing process efficiencies.

Skills

Customer-facing experience

Attention to detail

Communication skills

Microsoft Office proficiency

Team collaboration

Tools

Microsoft Office

Job description

We’re looking for a proactive and customer-focused individual to join our team as a Customer Service Coordinator. If you thrive in a fast-paced environment, enjoy solving problems, and love working collaboratively, this role offers a fantastic opportunity to make a real impact in a business that supports British agriculture. You’ll be part of a friendly, inclusive team that values service excellence and continuous improvement.

About The Role

Contract: Permanent

Hours: Full-time

Hours of Work: 40 hours per week, working Monday to Friday, with Saturday shifts (08:00–14:00) included on a rota basis.

As a Customer Service Coordinator, you’ll be at the heart of our operations, ensuring customer orders are processed accurately and efficiently. You’ll work closely with our Transport Planning, Inventory, and Field Sales teams to meet delivery expectations and maintain clear communication across departments. This is a varied role that combines customer service, operational coordination, and process improvement.

Key Responsibilities Include

• Delivering exceptional customer service through timely and accurate order processing
• Liaising with internal teams to ensure smooth delivery and stock management
• Handling customer queries with empathy and professionalism
• Supporting and mentoring new team members
• Maintaining and updating standard operating procedures
• Taking ownership of service improvement projects
• Identifying and implementing process efficiencies

About You

• Experience in a customer-facing role, with a passion for helping others
• Strong attention to detail and excellent organisational skills
• Confident communicator across teams and levels
• Proficient in Microsoft Office and comfortable using digital tools
• Inclusive, empathetic, and solution-focused
• Adaptable, resilient, and committed to personal growth

What We Offer

• Scottish Widows contributory pension – company will match up to 5%
• Up to 25% staff discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time staff)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Enhanced Family Leave Policies