Customer Service Coordinator

Mole Valley Farmers Limited; United Kingdom; Remote; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Pension—Scottish Widows with up to 5%"

Staff discount up to 25% in store

Free parking on site

33 days annual leave (pro-rated for部分‑

Training and development opportunities

Career progression opportunities

Life Assurance

Employee Assistance Programme

Enhanced Family Leave Policies

Job summary

Mole Valley Farmers Limited is seeking a Customer Service Coordinator to drive accurate order processing and timely deliveries. You will collaborate with Transport Planning, Inventory and Field Sales to meet delivery expectations and communicate across departments.

The role emphasizes customer service, operational coordination and process improvement, with a focus on service excellence and continual improvement within a supportive team.

Qualifications

• Experience in a customer-facing role.
• Strong attention to detail and organisational skills.
• Confident communicator across teams and levels.
• Proficient in Microsoft Office and comfortable using digital tools.
• Inclusive, empathetic, and solution-focused.
• Adaptable, resilient, and committed to personal growth.

Responsibilities

• Delivering exceptional customer service through timely and accurate order processing.
• Liaising with internal teams to ensure smooth delivery and stock management.
• Handling customer queries with empathy and professionalism.
• Supporting and mentoring new team members.
• Maintaining and updating standard operating procedures.
• Taking ownership of service improvement projects.
• Identifying and implementing process efficiencies.

Skills

Customer-facing

Attention to detail

Communication

MS Office

Digital tools

Empathy & initiative

Tools

MS Office

Job description

Customer Service Coordinator

Application Deadline: 31 October 2026

Department: Customer Service

Employment Type: Permanent - Full Time

Location: Huntworth Mill

Description

We’re looking for a proactive and customer-focused individual to join our team as a Customer Service Coordinator. If you thrive in a fast-paced environment, enjoy solving problems, and love working collaboratively, this role offers a fantastic opportunity to make a real impact in a business that supports British agriculture. You’ll be part of a friendly, inclusive team that values service excellence and continuous improvement.

About The Role

Contract: Permanent Hours: Full-time Hours of Work: 40 hours per week, working Monday to Friday, with Saturday shifts (08:00–14:00) included on a rota basis.

As a Customer Service Coordinator, you’ll be at the heart of our operations, ensuring customer orders are processed accurately and efficiently. You’ll work closely with our Transport Planning, Inventory, and Field Sales teams to meet delivery expectations and maintain clear communication across departments. This is a varied role that combines customer service, operational coordination, and process improvement.

Key responsibilities include:

• Delivering exceptional customer service through timely and accurate order processing
• Liaising with internal teams to ensure smooth delivery and stock management
• Handling customer queries with empathy and professionalism
• Supporting and mentoring new team members
• Maintaining and updating standard operating procedures
• Taking ownership of service improvement projects
• Identifying and implementing process efficiencies

About You

• Experience in a customer-facing role, with a passion for helping others
• Strong attention to detail and excellent organisational skills
• Confident communicator across teams and levels
• Proficient in Microsoft Office and comfortable using digital tools
• Inclusive, empathetic, and solution-focused
• Adaptable, resilient, and committed to personal growth

What We Offer

• Scottish Widows contributory pension – company will match up to 5%
• Up to 25% staff discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time staff)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Enhanced Family Leave Policies