Customer Service Coordinator

Mole Valley Farmers Limited; Huntworth; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Pension up to 5% match

Staff discount 25%

Free parking on site

33 days annual leave (pro-rated)

Training and development opportunities

Career progression opportunities

Life Assurance

Employee Assistance Programme (Retail.

Enhanced Family Leave Policies

Job summary

Mole Valley Farmers Limited is seeking a proactive Customer Service Coordinator to join our Customer Service team in Huntworth. You will process customer orders accurately, collaborate with Transport Planning, Inventory and Field Sales, and maintain clear communications across departments.

The role combines customer service with operational coordination and ongoing process improvements. This permanent, full-time position offers opportunities to contribute to service excellence in a supportive

Qualifications

• Experience in a customer-facing role.
• Excellent organisational skills and attention to detail.
• Clear communicator across teams and levels.
• Proficient with Microsoft Office and digital tools.

Responsibilities

• Deliver exceptional customer service through accurate order processing.
• Coordinate with Transport Planning, Inventory and Field Sales for deliveries.
• Handle customer queries with empathy and professionalism.
• Mentor and support new team members.
• Maintain and update standard operating procedures.
• Lead and participate in service improvement projects.
• Identify and implement process efficiencies.

Skills

Customer-facing

Attention to detail

Communication

MS Office

Tools

Microsoft Office

Job description

Customer Service Coordinator

Application Deadline: 31 October 2026

Department: Customer Service

Employment Type: Permanent - Full Time

Location: Huntworth Mill

Description

We’re looking for a proactive and customer-focused individual to join our team as a Customer Service Coordinator. If you thrive in a fast-paced environment, enjoy solving problems, and love working collaboratively, this role offers a fantastic opportunity to make a real impact in a business that supports British agriculture. You’ll be part of a friendly, inclusive team that values service excellence and continuous improvement.

About The Role

Contract: Permanent Hours: Full-time Hours of Work: 40 hours per week, working Monday to Friday, with Saturday shifts (08:00–14:00) included on a rota basis.

As a Customer Service Coordinator, you’ll be at the heart of our operations, ensuring customer orders are processed accurately and efficiently. You’ll work closely with our Transport Planning, Inventory, and Field Sales teams to meet delivery expectations and maintain clear communication across departments. This is a varied role that combines customer service, operational coordination, and process improvement.

Key responsibilities include:

• Delivering exceptional customer service through timely and accurate order processing
• Liaising with internal teams to ensure smooth delivery and stock management
• Handling customer queries with empathy and professionalism
• Supporting and mentoring new team members
• Maintaining and updating standard operating procedures
• Taking ownership of service improvement projects
• Identifying and implementing process efficiencies

About You

• Experience in a customer-facing role, with a passion for helping others
• Strong attention to detail and excellent organisational skills
• Confident communicator across teams and levels
• Proficient in Microsoft Office and comfortable using digital tools
• Inclusive, empathetic, and solution-focused
• Adaptable, resilient, and committed to personal growth

What We Offer

• Scottish Widows contributory pension – company will match up to 5%
• Up to 25% staff discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time staff)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Enhanced Family Leave Policies