Customer Service Coordinator

Parkside; Bracknell; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Coordinator to enhance their dynamic team in Bracknell. This multifaceted role focuses on delivering exceptional customer satisfaction and achieving departmental objectives. Ideal candidates will possess a warm personality, strong communication skills, and experience in a customer service environment. You will be responsible for processing applications, managing customer inquiries, and building lasting relationships. If you thrive in a high-pressure environment and enjoy multitasking, this is the perfect opportunity for you to make a significant impact in a collaborative setting.

Qualifications

• Experience in a customer service environment is essential.
• Strong ability to multitask and manage time effectively.

Responsibilities

• Ensure exceptional customer satisfaction through service targets.
• Process customer applications and handle inquiries professionally.

Skills

Customer Service Experience

Communication Skills

Organizational Skills

Multitasking Ability

Attention to Detail

Tools

MS Office Suite

SAP

Job description

Our international client based in Bracknell, Berkshire requires a Customer Service Coordinator to join their busy team.

The position is a multifaceted role and the successful applicant's daily participation in all activities will contribute to achieving departmental and business objectives - along with Customer satisfaction.

Our client is looking for a warm and friendly personality who really enjoys working with Customers in order to provide enthusiastic and high-quality service.

Main Responsibilities:

Working within the Customer Services team, you will ensure that exceptional levels of customer satisfaction are provided through the achievement of service targets.

Responsibilities:

1. Processing of customer applications.
2. Validation of agreement documentation.
3. Building and maintaining strong relationships.
4. Providing advice and expertise to the Network.
5. Handling customer phone calls and written inquiries in a professional manner.
6. Making amendments to our customers' finance agreements.
7. Allocating manually paid monies to customers' agreements accurately.
8. Processing customer complaints to a compliant high standard.
9. Proficiency in MS Office Suite and SAP.

Shift Pattern:

35 hr week - 8 to 4, 9 to 5, and 10 to 6 - 1 Saturday in 3 or 4 and time off in lieu.

Qualifications, Skills, and Experience Required:

1. Experience in a customer service environment.
2. Preferably enjoys working in a high-pressure call centre.
3. Great communicator with the ability to build relationships with customers and colleagues.
4. First-class organizational skills with a strong ability to multitask.
5. Conscientious self-starter who makes sure that objectives are achieved.
6. Quality conscious with an eye for detail.

Hybrid Working!

Interested?

Please apply today!

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.