Customer Service Coordinator

TN United Kingdom; Eastleigh; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Coordinator to join their Nuclear Chemistry team. This role is vital for maintaining high standards in customer service and laboratory practices. You will be responsible for ensuring compliance with quality systems and supporting a collaborative team environment. With a focus on personal and professional development, this opportunity offers diverse career pathways and the chance to contribute to a safer and more sustainable world. If you are motivated and reliable, this role could be the perfect fit for you.

Benefits

25 days holiday

Electric car scheme

Employee recognition schemes

Family support

Employee discounts

Assistance programs

Enhanced pension scheme

Qualifications

• Strong communication skills and good organizational abilities.
• Client-focused with a commitment to quality.

Responsibilities

• Perform tasks independently to meet productivity standards.
• Ensure compliance with laboratory quality systems and safety procedures.

Skills

Communication Skills

Organizational Abilities

Client Focus

Microsoft Excel

Microsoft Word

Job description

Job Title: Customer Service Coordinator (Nuclear Chemistry)

Are you interested in Nuclear Chemistry? This could be your opportunity to excel as a Customer Service Coordinator and play a vital role in our business success.

As our company grows, we are expanding our teams and have a great opportunity for a dedicated Customer Service Coordinator to join our Environmental Science Division and wear the SOCOTEC badge with pride.

We are seeking a reliable, motivated, and committed Customer Service Coordinator to join our Nuclear Chemistry team. The role requires working efficiently and independently, as well as collaboratively within a team. While your daily tasks may be similar, the projects you support will constantly evolve.

Key Responsibilities:

• Perform assigned tasks independently to meet productivity standards and adhere to standard operating procedures after receiving full training.
• Maintain good laboratory practices, following methods, SOPs, local rules, and safety procedures, including equipment maintenance.
• Ensure compliance with the laboratory quality system, specifically UKAS (ISO17025) and MCERTS requirements.
• Project a professional and courteous image, supporting the business culture and codes of practice.

Qualifications and Skills:

• Strong communication skills at all levels and good organizational abilities.
• Client-focused with a commitment to quality.
• Proficiency in Microsoft Excel and Word.

What We Offer:

In addition to a competitive salary, we offer benefits such as 25 days holiday (with options to buy more), an electric car scheme (where applicable), employee recognition schemes, family support, employee discounts, assistance programs, and an enhanced pension scheme. SOCOTEC UK is proud to be Disability Confident accredited.

Why Choose SOCOTEC?

With over 2,000 colleagues across divisions, we deliver world-class testing, inspection, and consultancy services throughout the UK. As a Customer Service Coordinator, you will be vital in providing these services.

We support diverse career pathways—transversal and linear—and your personal and professional development is a priority. Opportunities include working locally, nationally, or globally, in-office or remotely. #YouGrowWeGrow

If you believe you can contribute to our success, we look forward to your application.

Building a safer and more sustainable world is our core mission at SOCOTEC, guiding our social and environmental initiatives and business operations.