Customer Service Coordinator

JR United Kingdom; Barlborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Coordinator to oversee daily customer interactions and ensure satisfaction. This role involves managing complaints, coordinating resources, and maintaining accurate records to support the customer service team. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent communication and organizational skills. With a competitive salary and annual bonus, this position offers a great opportunity to contribute to customer satisfaction and operational excellence within a dynamic team.

Benefits

Annual Bonus

Life Assurance

Competitive Salary

Qualifications

• Experience in customer service roles, preferably in house building.
• Ability to manage customer complaints effectively.

Responsibilities

• Manage customer issues and escalate complaints to resolution.
• Coordinate scheduling and allocate works to teams or contractors.
• Maintain accurate records and provide updates to management.

Skills

Verbal Communication

Written Communication

Organizational Skills

Customer Service

Problem Solving

Job description

Customer Service Coordinator, Barlborough

Client: HARRON HOMES LIMITED

Location: Barlborough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

Job Views: 4

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description

Key Purpose of Role

To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained. Working closely with the Customer Service Manager to collate management information and data for analysis.

Key Duties / Responsibilities

1. Monitor email inboxes for customer service and general inquiries.
2. Record outcomes of all telephone calls and emails from customers and contractors.
3. Maintain accurate records for reporting and analysis.
4. Coordinate scheduling of Customer Service Operatives' diaries.
5. Allocate works to the appropriate teams or contractors to resolve issues in new customer homes.
6. Organise resources and materials for works, ensuring availability in store and on site.
7. Process POs, invoices, and undertake contra-charging processes.
8. Manage contractor performance and report outcomes to the Customer Service Manager.
9. Ensure timely remediation works and keep customers informed throughout the process.
10. Address issues related to remediation of customer complaints.
11. Manage out-of-hours services and reporting effectively.
12. Maintain complaint spreadsheets and provide weekly updates to management.
13. Acknowledge and respond to complainants within agreed timeframes.
14. Maintain surveys and reports from external bodies and contractors.
15. Maintain professionalism with internal staff, external staff, and customers.

Experience

Experience in a similar role within a house building company is desirable.

Key Knowledge and Skills

Ability to work independently and as part of a team, prioritize tasks, and take initiative. Ability to work well under pressure in a fast-paced environment. Excellent verbal and written communication skills. Strong organizational skills.

Personal Attributes

Excellent communication skills and high motivation.

What We Offer

Competitive salary, annual bonus, life assurance.