Customer Service Coordinator

TN United Kingdom; Stevenage; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes, familiengeführtes Unternehmen in der Verpackungsindustrie sucht einen motivierten Kundenservice- und Account-Management-Profi. Mit über 35 Jahren Erfolgsgeschichte bietet dieses Unternehmen ein unterstützendes Umfeld, in dem individuelle Beiträge geschätzt werden. Die Rolle erfordert eine proaktive Herangehensweise an Kundeninteraktionen, die Fähigkeit, mehrere Aufgaben effizient zu managen, und ein Engagement für die Kundenzufriedenheit. Nutzen Sie die Möglichkeit, in einem dynamischen Team zu arbeiten und Ihre Karriere in einem stabilen Unternehmen voranzutreiben.

Benefits

Monatlicher Gewinnbonus

Jährlicher Zielbonus

22 Tage Urlaub plus Feiertage

Zinsfreie Darlehen

Job-Sicherheit

Qualifications

• Erfahrung im Kundenservice oder Verkaufsbereich ist erforderlich.
• Starke schriftliche und mündliche Kommunikationsfähigkeiten sind wichtig.

Responsibilities

• Bearbeitung eingehender Anfragen per Telefon und E-Mail.
• Erreichen von teambezogenen Zielen und Aufrechterhaltung von Kundenzufriedenheit.

Skills

Kundenservice

Verkauf

Microsoft Office

Excel

Kommunikationsfähigkeiten

Multitasking

Beziehungsmanagement

Job description

Job Opportunity: Customer Service / Account Management

Join a dynamic, family-oriented, entrepreneurial group of companies that has grown organically and through acquisitions. With over 35 years of success, including a perfect record of no redundancies and extensive community and charity work, this company offers a supportive environment where individual contributions are recognized and valued. Genuine career progression opportunities are available for thriving employees.

Company Profile

One of the UK's leading packaging companies, established for over 35 years in Hertfordshire. A three-generation family-run business committed to delivering innovative, best-in-class products and services to prestigious brands across various sectors.

Job Profile

We are seeking candidates with experience in B2B customer account management or customer service. The role suits those who enjoy working in a fast-paced environment, managing multiple tasks with attention to detail, aiming to exceed sales targets, and working effectively under pressure. This position is based in our office.

Primary Responsibilities

1. Handling inbound inquiries via phone and email.
2. Achieving team-based targets.
3. Accurate data entry of quotations and orders, maintaining up-to-date records.
4. Developing strong product knowledge to support customers.
5. Recording interactions, transactions, complaints, inquiries, and comments.
6. Ensuring customer satisfaction through critical task management.
7. Managing orders from initial quote to delivery, including artwork and manufacturing.

Skills and Experience

• Proven experience in customer service or sales roles.
• Excellent customer service skills.
• Proficiency in Microsoft Office and Excel.
• Strong written and verbal communication skills.
• Experience in proactive customer engagement.
• Polite and professional phone manner.
• Successful track record in customer service and account management.
• Flexibility and multitasking abilities.
• Ability to work independently and as part of a team.
• Ability to meet deadlines and work under pressure.
• Ability to build positive relationships with internal and external customers.

Benefits include substantial salary or hourly rate, monthly gross profit bonus, annual target bonus, 22 days annual leave plus bank holidays, interest-free loans, and job security with no redundancies in over 36 years. A pre-interview personality assessment will be conducted to match your skills to the role.