Customer Service Coordinator

Office Angels; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Coordinator to enhance their customer service team in Watford. This role offers an exciting opportunity to engage with customers, resolve inquiries, and collaborate with various teams to ensure a seamless service experience. With a focus on delivering exceptional service, the position promises a rewarding career path in a supportive environment. Enjoy a competitive salary, comprehensive benefits including health insurance, pension contributions, and generous holiday allowances. If you are passionate about customer service and ready to make a difference, this is the perfect opportunity for you!

Benefits

Competitive salary

Bonus scheme

Pension contribution matching

Life assurance

Health insurance

25 days holiday plus bank holidays

Employee discounts

Free parking

Qualifications

• Strong communication abilities to engage with customers effectively.
• Previous experience in office-based customer service or retail is ideal.

Responsibilities

• Manage customer service inquiries and complaints via phone, online, and post.
• Collaborate with suppliers and internal teams to resolve issues swiftly.
• Process returns and assist the sales team with order processing.

Skills

Communication Skills

Customer Service Experience

Computer Proficiency

Job description

Join Our client as a Customer Service Coordinator!

Are you a customer-focused individual with a passion for delivering exceptional service? Our client, a leading supplier in the manufacturing sector, is seeking a Customer Service Coordinator to join their dynamic team in Watford!

Position Details:

• Contract Type: Permanent


• Hours: Full-time, Office based only, 37.5 hours per week (Monday to Friday, 9:00 am - 5:30 pm)

Key Responsibilities:

• Manage customer service inquiries and complaints via phone, online, and post.


• Collaborate with suppliers and internal teams to resolve issues swiftly.


• Process returns, stock cleanses, and assist the sales team with order processing.

What We're Looking For:

• Strong communication abilities to engage with customers effectively.


• Previous experience in office-based customer service or retail is ideal.


• Proficiency in computer use.

What You'll Get in Return:

• Competitive salary and bonus scheme


• Pension contribution matching for your future planning


• Life assurance and health insurance for peace of mind ️


• 25 days holiday plus bank holidays for a well-deserved break


• Employee discounts and free parking to make your work life easier

If you're ready to take your career to the next level and contribute to a thriving organisation, we want to hear from you! Apply today and become part of a team that values excellence and growth.

Your journey to a rewarding career starts here!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.