Customer Service Coordinator

SOCOTEC UK; Eastleigh; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Coordinator to join their Environmental Science Division. This role is pivotal in supporting the Nuclear Chemistry team, requiring strong communication and organisational skills. The successful candidate will thrive in a dynamic environment, performing tasks independently while adhering to quality standards. The company offers a competitive salary and a range of benefits, including generous holiday allowances and employee recognition schemes. Join a forward-thinking organization committed to personal and professional development, where your contributions will help build a safer and more sustainable world.

Benefits

25 days holiday

Electric car scheme

Employee recognition schemes

Family friendly support

Employee benefits and discounts app

Employee assistance programmes

Enhanced company pension

Qualifications

• Demonstrated ability to communicate effectively with clients and colleagues.
• Proficient in Microsoft Office applications, particularly Excel and Word.

Responsibilities

• Perform tasks independently following standard operating procedures.
• Maintain laboratory quality systems and good laboratory practices.
• Project a professional image and support company culture.

Skills

Good communication skills

Organisational skills

Client focus

Microsoft Excel

Microsoft Word

Customer service skills

Job description

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Environmental Science

Customer Service Coordinator

Are you interested in Nuclear Chemistry? This could be your opportunity to excel as a Customer Service Coordinator, as well as playing a vital role in helping our business succeed.

As our company grows and develops, we are ever expanding our teams. We have a great opportunity for a dedicated Customer Service Coordinator to join our Environmental Science Division and wear the SOCOTEC badge with pride.

We are looking for a reliable, motivated and committed Customer Service Coordinator to join our Nuclear Chemistry team. As a member of our team, it is key that you are able to work efficiently and independently, as well as working well as part of a wider team. While you may be performing the same array of tests day to day, the projects you will support will constantly change.

You will be required to (but are not limited to):

1. Perform assigned tasks without supervision to the required productivity and in line with standard operating procedures after receiving full training
2. Maintain good laboratory practice at all times if applicable, following methods, standard operating procedures, local rules and regulations, maintaining equipment and safe working procedures
3. Be aware of and conform to the laboratory quality system, specifically UKAS (ISO17025) and MCERTS requirements
4. Project a professional, courteous image and support the business culture and codes of practice at all times

To be successful in this role, you will be able to demonstrate:

1. Good communication at all levels with good organisational skills
2. Client focus and a drive for quality
3. Good knowledge of Microsoft Excel and Word
4. Excellent customer service skills

What’s in it for you?

As well as a competitive salary, we can offer you a wide range of benefits including 25 days holiday with the opportunity to buy more, an electric car scheme (where applicable), employee recognition schemes, family friendly support, employee benefits and discounts app, employee assistance programmes, and an enhanced company pension.

SOCOTEC UK are proud to be Disability Confident accredited.

Why SOCOTEC?

Here at SOCOTEC UK, we have over 2,000 colleagues across our divisions delivering world-class services to our customers. We provide an unrivalled range of testing, inspection, and consultancy services throughout the UK, and we deliver excellence to our customers by recruiting and retaining the very best industry talent. As a Customer Service Coordinator, you will play a vital role in providing these services.

We offer transversal career pathways as well as linear pathways, and we will support you in attaining a portfolio career in one place. Not to mention the possibility of working locally, nationally, or globally, in the office or remotely. We are committed to your personal and professional development, and you will be supported in every step of your journey with us. #YouGrowWeGrow

Think you’ve got what it takes to add value to our success? We would love to hear from you and look forward to receiving your application.

Building a safer and more sustainable world is the core mission we set out to achieve at SOCOTEC, it is at the heart of everything that we do. We are committed to acting as a key player in society, investing in innovative solutions to ensure social and environmental concerns are at the forefront of all of our business operations.