Customer Service Coordinator

SOCOTEC UK Limited; Eastleigh; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Coordinator in the Environmental Science Division. This role is crucial for supporting the Nuclear Chemistry team and ensuring quality service delivery. You will thrive in a dynamic environment where your communication and organizational skills will shine. With opportunities for personal and professional growth, you will be part of a team dedicated to building a safer and more sustainable world. Enjoy a competitive salary and a range of benefits, including generous holiday options and employee recognition schemes. If you're motivated and reliable, this is the opportunity for you!

Benefits

25 days holiday

Electric car scheme

Employee recognition schemes

Family-friendly support

Employee benefits and discounts app

Employee assistance programs

Enhanced pension scheme

Qualifications

• Demonstrated good communication and organizational skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Perform tasks independently to meet productivity standards.
• Maintain laboratory practices and adhere to safety procedures.
• Support the business culture and codes of practice.

Skills

Good communication skills

Organizational abilities

Client focus

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

Excellent customer service skills

Job description

Environmental Science

Customer Service Coordinator

Are you interested in Nuclear Chemistry? This could be your opportunity to excel as a Customer Service Coordinator and play a vital role in our business success.

As our company grows, we are expanding our teams. We have a great opportunity for a dedicated Customer Service Coordinator to join our Environmental Science Division and wear the SOCOTEC badge with pride.

We are looking for a reliable, motivated, and committed Customer Service Coordinator to join our Nuclear Chemistry team. It is essential that you can work efficiently and independently, as well as part of a wider team. While your daily tasks may be similar, the projects you support will constantly change.

Key responsibilities include:

• Perform assigned tasks independently to meet productivity standards and in accordance with SOPs after full training.
• Maintain good laboratory practices, following methods, SOPs, local rules, and regulations, and ensuring equipment and safety procedures are adhered to.
• Conform to the laboratory quality system, specifically UKAS (ISO17025) and MCERTS requirements.
• Project a professional and courteous image, supporting the business culture and codes of practice at all times.

To succeed in this role, you should demonstrate:

• Good communication skills at all levels and strong organizational abilities.
• Client focus and a drive for quality.
• Proficiency in Microsoft Excel and Word.
• Excellent customer service skills.

What’s in it for you?

Alongside a competitive salary, we offer a range of benefits including 25 days holiday (with options to buy more), an electric car scheme (where applicable), employee recognition schemes, family-friendly support, employee benefits and discounts app, employee assistance programs, and an enhanced pension scheme. SOCOTEC UK is proud to be Disability Confident accredited.

Why SOCOTEC?

With over 2,000 colleagues across divisions, SOCOTEC UK delivers world-class testing, inspection, and consultancy services throughout the UK. We are committed to recruiting and retaining top industry talent, and as a Customer Service Coordinator, you will be integral to providing these services.

We support diverse career pathways, including local, national, or global opportunities, in-office or remote work. We are dedicated to your personal and professional development, supporting you every step of the way. #YouGrowWeGrow

If you believe you can contribute to our success, we look forward to your application.

Building a safer and more sustainable world is our core mission at SOCOTEC. We are committed to societal impact, investing in innovative solutions to address social and environmental concerns in all our operations.