Customer Service Consultant — Shape Financial Futures

Skipton Building Society; Worcester; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Annual discretionary bonus

25 days annual leave + bank holidays

Generous pension contributions

Private medical insurance

Salary sacrifice for hybrid/electric車

Employee assistance programme

Job summary

Skipton Building Society in Worcester is recruiting a Customer Service Consultant. This permanent role is 36 hours per week, supporting branch operating hours and delivering first-class service to customers face to face, over the phone, and online.

You will engage with customers to understand needs, explain savings products, and help them plan for their financial goals with a friendly, professional approach. A strong team mindset and adaptable attitude are valued.

Qualifications

• Experience interacting with customers.
• Ability to work in a team and support a one-team mindset.

Responsibilities

• Be the first point of contact with customers in-branch and over the phone.
• Understand customer needs and provide tailored solutions.
• Proactively reach out to customers by phone.
• Maintain accurate records and support vulnerable customers.
• Adhere to policies and participate in training.

Skills

Customer service

Communication

Teamwork

Job description

Skipton Building Society in Worcester is recruiting a Customer Service Consultant. This permanent role is 36 hours per week, supporting branch operating hours and delivering first-class service to customers face to face, over the phone, and online.

You will engage with customers to understand needs, explain savings products, and help them plan for their financial goals with a friendly, professional approach. A strong team mindset and adaptable attitude are valued.