Customer Service Consultant — 12‑Month FTC (Branch & Remote)

Skipton Building Society; Reigate; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Annual bonus scheme

Holiday entitlement 25 days

Pension contributions

Private medical insurance

Salary sacrifice for car/hybrid

Employee discounts

Volunteer days

Job summary

Skipton Building Society is seeking a Customer Service Consultant in Reigate to support branch operating hours. You will greet customers in-branch or over the phone, understand their needs, and offer tailored savings products while maintaining accurate records.

This fixed-term 12-month role requires 36 hours per week and a strong customer-focus. The position offers a competitive salary plus benefits and a focus on developing expertise in financial services.

Qualifications

• Previous experience of interacting with customers
• Ability to work with a team and maintain a one-team mindset
• Strong time management to handle busy periods
• Willingness to grow, adapt and change with business needs

Responsibilities

• Be the first point of contact, welcoming customers in-branch and over the phone
• Understand customer needs and provide tailored solutions
• Listen carefully and tailor recommendations to help customers meet their financial goals
• Proactively reach out to customers by phone to discuss how we can support them
• Maintain accurate records in internal systems and assist vulnerable customers

Skills

Customer service

Phone support

Relationship building

Problem solving

Job description

Skipton Building Society is seeking a Customer Service Consultant in Reigate to support branch operating hours. You will greet customers in-branch or over the phone, understand their needs, and offer tailored savings products while maintaining accurate records.

This fixed-term 12-month role requires 36 hours per week and a strong customer-focus. The position offers a competitive salary plus benefits and a focus on developing expertise in financial services.