Sales Coordinator

Jewson; Belfast City District; On-site; GBP 26,000 - 38,000; Full time

Job summary

Jewson in Northern Ireland is seeking a Sales Coordinator to ensure efficient processing of customer orders from receipt to delivery. You will coordinate supply chain, production planning and logistics to meet customer requirements and drive customer satisfaction.

In this role you will build strong relationships with customers and suppliers, manage stock levels, and monitor orders and deliveries to resolve issues and keep satisfaction high.

Qualifications

• Strong communication and relationship-building skills across face-to-face, phone and written interactions.
• Proactive approach to identify opportunities and support sales activity.
• Good organisation and attention to detail when processing information.
• Confidence using IT systems, including trading platforms and reporting tools.

Responsibilities

• Process customer orders accurately and efficiently.
• Coordinate order fulfilment from receipt to delivery.
• Provide customers with order status and delivery updates.
• Resolve queries about product availability, lead times and deliveries.
• Build and maintain positive relationships with customers to ensure high service levels.
• Proactively address and resolve delivery delays or supply issues.
• Schedule production runs to meet delivery requirements.
• Arrange transport and coordinate deliveries with logistics partners.

Skills

Customer service

Order processing

Relationship building

Communication

Organization

Tools

Trading platforms

Reporting tools

Job description

We are a leading Builders’ Merchant in Northern Ireland; known for the quality of our products and the service we provide across building materials and timber-based solutions. We are committed to creating a workplace where everyone feels respected, valued and able to succeed.

We welcome applications from people of all backgrounds, experiences and perspectives. We believe that building a diverse team strengthens our business, supports innovation and helps us better serve the communities we work in.

Our values of Decency, Passion and Pride guide how we treat each other, our customers and our partners. We are focused on creating an inclusive environment where individuals are supported to grow, develop and reach their potential.

By investing in the right tools, training and ongoing support, we aim to give every colleague a fair opportunity to build a successful and rewarding career with us.

The Sales Coordinator is responsible for ensuring the efficient processing of customer orders from receipt through to delivery while coordinating supply chain, production planning, and logistics activities. The role plays a critical part in maintaining customer satisfaction, supporting business growth, and ensuring products are delivered on time and in line with customer requirements. The Sales Coordinator will work closely with suppliers, production teams, logistics partners, and customers to optimise operational performance and improve supply chain efficiency.

What will I be doing?

Customer Service & Order Fulfilment

• Process customer orders accurately and efficiently.
• Coordinate order fulfilment from order receipt through to delivery.
• Provide customers with order status and delivery updates.
• Resolve customer queries relating to product availability, lead times, and deliveries.
• Build and maintain positive relationships with customers to ensure a high level of service.
• Proactively address and resolve delivery delays or supply issues.

Supply Chain Management

• Ensure sufficient stock is available to meet customer demand and production requirements.
• Negotiate prices and delivery terms with suppliers to achieve best value.
• Monitor and evaluate supplier performance, including quality, delivery, and cost effectiveness.
• Raise and administer purchase orders in accordance with company procedures.
• Maintain optimal stock levels while balancing working capital requirements.
• Prevent stock shortages and minimise excess inventory.
• Monitor inventory levels and conduct regular stock checks.
• Ensure stock received meets the required specifications and quality standards.
• Resolve supply chain issues and implement corrective actions where necessary.

Production Planning

• Schedule production runs to meet customer delivery requirements.
• Ensure materials and components are available when needed for production.
• Coordinate closely with production teams to maintain workflow continuity.
• Balance production capacity, labour availability, and customer demand.
• Monitor production schedules and adjust plans to accommodate changing priorities.

Logistics & Distribution

• Arrange transport and delivery schedules for customer orders.
• Liaise with freight providers and courier services to ensure timely deliveries.
• Monitor deliveries and proactively address any delays or issues.
• Manage relationships with logistics and freight partners.
• Coordinate shipping documentation and delivery requirements where applicable.
• Control and monitor stock movements throughout the supply chain.

This role is essential in ensuring seamless coordination between customers, suppliers, production, and logistics functions while supporting the organisation's growth and operational efficiency.

We are committed to creating an inclusive and supportive environment where everyone feels respected, valued and able to succeed. You will work with colleagues, customers and suppliers from a wide range of backgrounds, so a collaborative and respectful approach is key.

You will be part of a values-led organisation, contributing to our purpose of building our future by helping others build theirs, while developing your own skills and career.

Desirable (not Essential)

If we receive a high number of applications, the following may be used to support shortlisting:

• Experience in a similar role or environment

What do we need from you?

• Good communication and relationship-building skills across face-to-face, phone and written interactions
• A proactive approach, with the ability to identify opportunities and support sales activity
• Strong organisation skills and attention to detail when processing information
• Confidence using IT systems, including trading platforms and reporting tools
• A team-focused approach and ability to work in a fast-paced environment
• A commitment to our values of Decency, Passion and Pride

Our commitment to inclusion

We are committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, experiences and perspectives, and we aim to provide a fair and accessible recruitment process.

If you require any reasonable adjustments at any stage of the application or interview process, please let us know and we will support you where we can.