Customer Service & Clinic Diary Coordinator

Specsavers; Omagh; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary DOE

Full-time, permanent position

Eyecare & Hearcare discounts

28 days' annual holiday

Birthday day off

Free parking

Training and development

Wellbeing support (WeCare)

Headspace app subscription

Specsavers Perks

Workplace Pension

Job summary

Specsavers in Omagh is seeking a customer-focused front-line assistant to handle inbound calls, manage clinic diaries, and ensure a positive experience for all customers. You will liaise with the professional team and follow up on appointments and queries to maintain smooth patient flow.

The role requires a polite telephone manner, excellent verbal communication, and strong problem-solving skills. This is a full-time, permanent position with training and ongoing support provided.

Qualifications

• Polite and courteous telephone manner.
• Excellent verbal communication skills.
• Good listener with empathy and patience.
• Confident in handling difficult conversations and situations.
• Accurate and detail oriented.
• Able to work independently and solve problems.
• Reliable team player with strong time management.

Responsibilities

• Answer inbound calls as the first point of contact with enthusiasm.
• Manage clinic and diary scheduling effectively.
• Liaise with the Professional team.
• Follow up with customers regarding appointments and queries.
• Support and provide a positive experience for all customers.
• Adapt quickly to busy periods and handle diverse customer needs.

Skills

Telephone manner

Polite & courteous

Verbal communication

Active listening

Empathy

Problem solving

Independent working

Team player

Time management

Attention to detail

Job description

Specsavers in Omagh is seeking a customer-focused front-line assistant to handle inbound calls, manage clinic diaries, and ensure a positive experience for all customers. You will liaise with the professional team and follow up on appointments and queries to maintain smooth patient flow.

The role requires a polite telephone manner, excellent verbal communication, and strong problem-solving skills. This is a full-time, permanent position with training and ongoing support provided.