Audiology Admin Assistant

Specsavers; East Kilbride; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary up to £25,174 pro rata

Birthday day off

Specsavers Perks

WeCare employee support

Eyecare and hearcare discounts

Headspace subscription

Job summary

Specsavers East Kilbride is seeking an Audiology Admin Assistant to provide essential administrative support behind the scenes, handling hearcare administration, diary management, invoices, and customer enquiries.

Based in our office/call centre with occasional shop floor work, the role offers on-going training, a friendly team, regular weekend work, pro-rata salary up to £25,174, and access to Specsavers Perks and wellbeing support.

Qualifications

• Highly organised with great attention to detail.
• Excellent telephone manner.
• Proficient in Microsoft Office.
• Preferred experience in clinic administration or healthcare support.

Responsibilities

• Handle hearcare administration tasks and diary management.
• Answer & transfer calls; update and file records.
• Process invoices and issue correspondence.
• Move between the office/call centre and shop floor as needed.
• Potential progression to Audiology Practitioner training in the future.

Skills

Organised

Attention to detail

Telephone manner

Microsoft Office

Clinic administration experience

Tools

Microsoft Office

Job description

Are you a proactive people person with a passion for organisation and top-notch customer care? Do you thrive in a busy team and enjoy making a difference to people’s lives? If so, you might be just who we’re looking for.
Specsavers East Kilbride is looking for an Audiology Admin Assistant to join their team. For our stores to run like clockwork and keep our patients at the heart of everything we do, we need sound support behind the scenes – and that’s where you come in.
So, what does it take to be a successful Audiology Admin Assistant? You’ll be organised and equipped to tackle a variety of tasks, including all aspects of hearcare administration, answering & transferring calls, diary management, updating & filing records, processing invoices and sending out correspondence. The aim is to provide a top-notch administrative service that will support the store’s success.
We’re looking for someone to join our friendly team who is able to prioritize tasks and efficiently manage a changing workload, maintaining accuracy & attention to detail. An organised, pro-active approach is key – a skilled Administrator who is flexible and understands the changing needs of the store. This role is based in our office/call centre but will require movement between the shop floor too. In the future, there will be an opportunity to progress further within Audiology and, if desired, undertake our Audiology Practitioner training course.

Our Store

Based in East Kilbride, our store is in a busy shopping centre, with fantastic train and bus links, making it ideal for commuting.

What’s in it for you?

Alongside full support and great development opportunities, you’ll enjoy a range of benefits including:

• Salary: up to £25,174 (pro rata)
• Full time: 37.5 hours - will include regular weekend working
• We can also consider part-time – minimum of 3 full days per week, which will also include regular weekend working
  a 28 days leave (pro rata)
• An extra day off for your birthday – to celebrate you!
• Specsavers Perks – access to amazing discounts and savings
• WeCare – our employee support service for you and your family
• Eyecare and hearcare discounts for you and your family or friends
• Free Headspace app subscription – supporting your mental wellbeing

What we are looking for

Who are looking for someone who is:

• Highly organised with great attention to detail
• Able to thrive in a busy, fast-paced environment
• Has an excellent telephone manner
• Confident using Microsoft Office
• Comfortable managing and co-ordinating clinic diaries
• A strong communicator
• Ideally, has previous experience in clinic administration or healthcare support

What the role involves

• Minor hearing aid repairs (full training given)
• Offering customers information about services and products
• Ordering stock for the store, ensuring we have enough stock to run smoothly
• Monthly stocktake
• Pre-screening
• Booking appointments
• Daily Banking
• Communicate with customers and their relatives or carers
• Complete the 'pre-appointment call' process
• Call and triage customers booked into the diary ensuring we are maximising diary efficiency