Customer Service Advisor – Accident Claims

Activate Group Limited; Calverley; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

33 days holiday

Health cash plan

Enhanced parental leave

Life insurance at 3x basic salary

Free breakfasts and fresh fruit

Job summary

Activate Group Limited is recruiting for a Customer Service Advisor to be the first point of contact for customers, handling accident reports, queries, and liaising with partners. You will record information using bespoke software and reporting platforms while ensuring accuracy and timely responses.

The role supports a fast-paced contact centre environment across multiple sites, offering development opportunities as the company grows.

Qualifications

• Ability to handle high volume of calls daily.
• High attention to detail.
• Proficient in use of software packages.
• Experience in a target driven environment desirable.
• Ability to multi- task.
• Previous experience in a Call/Contact Centre or Customer Support role desirable.
• Comfortable with a fast paced and changing environment.

Responsibilities

• Receive a high volume of inbound calls from customers and third parties.
• Use bespoke software and databases to accurately record information.
• Work within agreed customer SLAs and personal KPIs.
• Collaborate with other teams across the business to resolve queries.
• Communicate with other companies as necessary to resolve queries.

Skills

Customer focus

Communication

Problem solving

Ownership

Adaptability

Multi-tasking

Tools

Bespoke software

Databases

Job description

Activate Group Limited is recruiting for a Customer Service Advisor to be the first point of contact for customers, handling accident reports, queries, and liaising with partners. You will record information using bespoke software and reporting platforms while ensuring accuracy and timely responses.

The role supports a fast-paced contact centre environment across multiple sites, offering development opportunities as the company grows.