Customer Service Advisor - Auto Repair Front Desk

ACTIVATE GROUP LIMITED; United Kingdom; Remote; GBP 27,000 - 32,000; Full time

Benefits offered by this job

33 days holiday

Annual pay review

Quarterly bonus (up to £450/quarter)

Health cash plan

Enhanced parental pay

Life assurance (3x basic salary)

Free breakfasts and fruit

Birthday surprise

Job summary

Activate Group is recruiting a Customer Service Advisor for Activate Accident Repair in Hucknall. You will be the first point of contact for customers and colleagues, greet visitors, coordinate courtesy cars and liaise with the workshop to keep customers informed of repair progress.

The role requires excellent communication, strong attention to detail and the ability to handle payments and queries in a professional manner. 45 hours per week, Mon–Fri, with real living wage principles.

Qualifications

• Strong attention to detail.
• Excellent communication skills across telephone, email and in person.
• Computer literate and able to use multiple systems.
• Able to manage time and organise resources.

Responsibilities

• First point of contact for customers and colleagues visiting the Bodyshop.
• Greet customers and provide a welcoming reception experience.
• Coordinate and manage logistics of a collection/delivery service with the fleet of courtesy cars.
• Liaise with the workshop to determine vehicle completion times and relay customer instructions.
• Regularly update customers on repair progress and status.

Skills

Attention to detail

Communication excellence

Telephone & email

Computer literacy

Time management

Organisational skills

Confidentiality

Job description

Activate Group is recruiting a Customer Service Advisor for Activate Accident Repair in Hucknall. You will be the first point of contact for customers and colleagues, greet visitors, coordinate courtesy cars and liaise with the workshop to keep customers informed of repair progress.

The role requires excellent communication, strong attention to detail and the ability to handle payments and queries in a professional manner. 45 hours per week, Mon–Fri, with real living wage principles.