Customer Service Advisor

FPS Distribution Ltd; Rotherham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

28 days annual leave

Staff discount

Company pension

Free onsite parking

Secure bike storage

Job summary

Alliance Automotive Logistics in Rotherham is seeking new Customer Service Advisors for an office-based role at NAPA Way. You will handle inbound calls and emails, provide product advice with training, and support pre-sale and post-sale enquiries.

You will work Monday to Friday, 8am to 5pm with 1 hour breaks. The team emphasizes customer experience, teamwork, and dependable attendance; full training is provided to develop your product knowledge and problem-solving skills.

Qualifications

• Experience in a customer service environment.
• Be a team player with good attention to detail.
• Able to work to deadlines; full training provided.

Responsibilities

• Answer inbound phone calls and emails from customers.
• Respond to voicemails and manage social media interactions.
• Provide product advice for vehicle components (training given).
• Handle pre-sale and post-sale customer service enquiries.
• General office duties.
• Liaise with suppliers, couriers and other departments in support of our customers.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

• General office duties

Comprising over 77 Distribution Centres across 8 countries, Alliance Automotive Logistics stands as the pivotal distribution arm of Alliance Automotive Group and has rooted its reputation on the principles of service excellence, its mission to cultivate and nurture enduring partnerships with its extensive clientele and suppliers, and aiming to provide sustained value and reliability in all its operations.

Specialising in providing an unparalleled range of logistical solutions and delivering over 250,000 parts to garages and repair centres throughout Europe, Alliance Automotive Logistics guarantee that garages and fast-fit centres can repair and maintain their customers vehicles as quickly and efficiently as possible.

We are looking for new Customer Service Advisors to join our team in Rotherham! This is an office based role, so please ensure that you can reliably commute to: NAPA Way, Rotherham, S668PU.

WHO ARE WE LOOKING FOR?

We want people who are dynamic and focused on the customer experience with the ambition to progress and push their ideas forward to grow personally and professionally with the company.

Our Customer Service team works closely together across various channels of contact, such as calls and emails, so you will need to be a team player, have good attention to detail and be able to work to deadlines as we work to make sure our customers get the best experience at all times. The successful candidate will have experience in a customer service environment, be this over the phone, online or face to face and will enjoy problem solving and finding solutions for our customers. No pre-existing knowledge of cars or the automotive industry is needed as full training is provided!

WHAT WILL YOU BE DOING?

• Answering inbound phone calls and emails from customers
• Responding to voicemails and managing social media interactions
• Product advice for vehicle components (training given)
• Handling pre-sale and post-sale customer service enquiries
• General office duties
• Liaising with suppliers, couriers and other departments in support of our customers

Shifts are Monday to Friday, 8am to 5pm, with 1 hour of breaks.

WHAT’S IT LIKE WORKING WITH US?

About

Well, 92% of our team believe that someone at work cares about their wellbeing, with 96% feeling they have been able to learn something new and do what they do best. We want to reward our team for their hard work, so we are constantly looking at new ways to give back and acknowledge the efforts made each day, please see some of the advantages we offer to our team:

• Shifts are Monday to Friday, 8am to 5pm, with 1 hour of breaks
• 28 days annual leave (5.6 weeks)
• Staff discount available across our full range of products
• Access to the AAG Benefits discount hub, providing savings and discounts at a wide range of retailers
• Free onsite parking available 7-days a week
• Secure bike storage for any cyclists among you
• Company pension scheme

Job Types: Full-time, Permanent

Work Location: In person

FPS conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability or any other protected characteristic