Customer Service Associate - Frontline Store Expert

Bestway Group; Exeter; On-site; GBP 18,000 - 21,000; Full time

Job summary

Bestway Group is seeking a customer-focused team member to provide exceptional service at our store in Exeter. You will greet customers warmly, handle queries promptly, and assist with promotions and merchandising while maintaining accurate till operations.

The ideal candidate will be flexible, communicative, and able to work well with the store team to deliver an outstanding shopping experience for every customer.

Qualifications

• Demonstrate exceptional customer service focus.
• Strong communication, both written and verbal.
• Ability to build positive working relationships with colleagues and customers.
• Flexible and adaptable to store needs and incidents.
• Capable of prioritising tasks in a busy environment.
• Works well within a team and promotes team spirit.

Responsibilities

• Greet customers in a friendly, welcoming manner.
• Respond to queues and queries quickly and efficiently.
• Be attentive to customer needs and provide help as required.
• Maintain courteous, cheerful, and respectful interactions.
• Promote products and promotions to customers.
• Carry out freshness checks and stock replenishment per guidelines.
• Ensure till accuracy and smooth checkout operation.
• Help with merchandising and keeping shelves well stocked.

Skills

Customer service

Communication skills

Team player

Adaptable

Prioritisation

People skills

Job description

Bestway Group is seeking a customer-focused team member to provide exceptional service at our store in Exeter. You will greet customers warmly, handle queries promptly, and assist with promotions and merchandising while maintaining accurate till operations.

The ideal candidate will be flexible, communicative, and able to work well with the store team to deliver an outstanding shopping experience for every customer.