Customer Experience Specialist — Sales Assistant

Bestway Group; Highweek; On-site; GBP 18,000 - 22,000; Full time

Job summary

Bestway Group is seeking a dedicated store assistant focused on delivering outstanding customer service in a fast-paced retail environment in the United Kingdom. You will greet customers, respond to queries, handle till checks, support merchandising, and contribute to stock replenishment while upholding company guidelines.

The ideal candidate brings great communication skills, a positive attitude, and the ability to work well in a team, while staying flexible to store needs and priorities.

Qualifications

• Experience delivering high-quality customer service in retail or similar environment.
• Strong verbal and written communication skills.
• Ability to build positive relationships with customers and colleagues.
• Flexible and adaptable to store needs and peak times.

Responsibilities

• Acknowledge customers in a friendly and welcoming way.
• Respond to queues and queries quickly and efficiently.
• Attend to customer needs with courtesy and respect.
• Be courteous, cheerful and respectful at all times.
• Recommend products and promotions to customers.
• Carry out freshness checks and ensure till accuracy.
• Perform stock replenishment and merchandising per company guidelines.

Skills

Customer service

Communication skills

Relationship building

Flexibility

Task prioritisation

Team player

Job description

Bestway Group is seeking a dedicated store assistant focused on delivering outstanding customer service in a fast-paced retail environment in the United Kingdom. You will greet customers, respond to queries, handle till checks, support merchandising, and contribute to stock replenishment while upholding company guidelines.

The ideal candidate brings great communication skills, a positive attitude, and the ability to work well in a team, while staying flexible to store needs and priorities.