Customer Service & Merchandising Associate

Bestway Group; Exeter; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Bestway Group is seeking a proactive store assistant for our Exeter location to deliver excellent customer service, greet customers, and support day-to-day store operations. You will help with stock, merchandising, and promotions while maintaining a welcoming environment for shoppers.

The role requires strong communication, teamwork, and flexibility to meet store needs. Previous retail experience is useful, and we encourage applicants with diverse backgrounds to apply.

Qualifications

• Strong commitment to delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• Ability to build positive working relationships.
• Flexible and adaptable to store needs.
• Strong ability to prioritise tasks.
• Good team player and supports team spirit.

Responsibilities

• Acknowledge customers in a friendly and welcoming way
• Respond to queues and queries quickly and efficiently
• Attentive to customer needs
• Always be courteous, cheerful and respectful
• Recommend productions and promotions
• Carry out freshness checks
• Ensure till accuracy
• Perform stock replenishment and merchandising in accordance with company guidelines

Skills

Exceptional customer service

Great communication skills

Positive working relationships

Flexible and adaptable

Prioritise tasks

Team player

Job description

Bestway Group is seeking a proactive store assistant for our Exeter location to deliver excellent customer service, greet customers, and support day-to-day store operations. You will help with stock, merchandising, and promotions while maintaining a welcoming environment for shoppers.

The role requires strong communication, teamwork, and flexibility to meet store needs. Previous retail experience is useful, and we encourage applicants with diverse backgrounds to apply.