Customer Service Assistant - Part-Time Retail Support

Mole Valley Farmers Limited; Sherfield on Loddon; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Pension (Scottish Widows)

Staff discount up to 25%

Free parking

Annual leave 33 days pro-rata

Training and development opportunities

Career progression opportunities

Life Assurance

Employee Assistance Programme

Job summary

Mole Valley Farmers Limited in Basingstoke is seeking a Customer Service Assistant to support a busy retail team. This permanent, part-time role offers an opportunity to contribute to an exceptional shopping experience through friendly service and product knowledge.

You will work 5.5 hours per week, including Sundays, with a salary between £10.85 and £12.71 per hour, guided training, and a strong emphasis on customer-first values.

Qualifications

• No previous experience required; full training provided.
• Strong retail disciplines and a passion for customer service.
• Good IT skills and ability to manage systems accurately.
• Awareness of Health & Safety and GDPR compliance.
• Excellent communication and interpersonal skills.
• Flexible and adaptable to meet business needs.

Responsibilities

• Deliver excellent customer service that is friendly, respectful and solution-focused.
• Support the store team in maximising sales through product knowledge.
• Take ownership of a designated department and drive sales via merchandising and promotions.
• Review stock levels and adjust seasonally to meet customer needs.
• Process goods inwards and maintain stock file accuracy.
• Ensure visual merchandising standards and store presentation.
• Be proficient in cash handling and company procedures.
• Work in line with health & safety guidelines and GDPR compliance.

Skills

Customer service

Retail knowledge

Communication

Teamwork

Cash handling

Friendly attitude

Job description

Mole Valley Farmers Limited in Basingstoke is seeking a Customer Service Assistant to support a busy retail team. This permanent, part-time role offers an opportunity to contribute to an exceptional shopping experience through friendly service and product knowledge.

You will work 5.5 hours per week, including Sundays, with a salary between £10.85 and £12.71 per hour, guided training, and a strong emphasis on customer-first values.