Customer Service & Process Improvement Coordinator

Mole Valley Farmers Limited; Huntworth; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Pension match up to 5%

Staff discount in store

Free parking on site

33 days annual leave

Job summary

Mole Valley Farmers Limited in Huntworth is seeking a proactive Customer Service Coordinator to deliver fast, accurate order processing and outstanding support. You will liaise with internal teams, handle queries with empathy, mentor new staff, and help update standard operating procedures while driving service improvements in a friendly, collaborative environment.

Working 40 hours a week (Mon-Fri, with a Saturday rota), this permanent role includes a pension, staff discount, generous leave, and

Qualifications

• Experience in a customer-facing role.
• Strong attention to detail and organisational skills.
• Confident communicator across teams and levels.
• Proficient in Microsoft Office and comfortable using digital tools.
• Inclusive, empathetic and solution-focused.

Responsibilities

• Deliver exceptional customer service through timely and accurate order processing.
• Liaise with internal teams to ensure smooth delivery and stock management.
• Handle customer queries with empathy and professionalism.
• Support and mentor new team members.
• Maintain and update standard operating procedures.
• Take ownership of service improvement projects.
• Identify and implement process efficiencies.

Skills

Customer-facing

Attention to detail

Organisational skills

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Mole Valley Farmers Limited in Huntworth is seeking a proactive Customer Service Coordinator to deliver fast, accurate order processing and outstanding support. You will liaise with internal teams, handle queries with empathy, mentor new staff, and help update standard operating procedures while driving service improvements in a friendly, collaborative environment.

Working 40 hours a week (Mon-Fri, with a Saturday rota), this permanent role includes a pension, staff discount, generous leave, and