Customer Service Assistant - Growth, Perks & Flexible Shifts

East of England Cooperative; Tendring; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

20% staff discount in food stores

22 days holiday (+ BH)

Enhanced family leave and pay

Training & apprenticeship programmes

Shop discounts across retailers

Financial wellbeing support (Stream)

Cycle To Work

SmartTech (after period)

Employee Recognition Scheme

Long Service Awards

Remote GP service

Employee Assistance Programme

Job summary

East of England Co-operative is seeking a Customer Service Assistant to help the store deliver excellent service, maintain stock and store standards, ensure compliance, and engage with the local community. You will join a diverse, motivated team that strives to delight customers daily and support the business’s ongoing growth and evolution.

The role emphasizes flexible patterns and a supportive environment with opportunities for training and career progression within the co‑operative.

Qualifications

• Friendly and approachable, reliable team player, engaged and self-motivated.
• Willing to learn and adapt to store standards.
• Basic numeracy, literacy and IT skills are desirable.

Responsibilities

• Support the store to deliver high standards of customer service, availability and presentation, compliance and community engagement.
• Work as part of a diverse team to delight existing customers and attract new ones.

Skills

Friendly and approachable

Reliable team player

Engaged and self-motivated

Willing to learn and adapt

Numeracy, literacy, and IT skills

Job description

East of England Co-operative is seeking a Customer Service Assistant to help the store deliver excellent service, maintain stock and store standards, ensure compliance, and engage with the local community. You will join a diverse, motivated team that strives to delight customers daily and support the business’s ongoing growth and evolution.

The role emphasizes flexible patterns and a supportive environment with opportunities for training and career progression within the co‑operative.