Customer Service & Events Host Flexible Hours Free Bowling

South East; Luton; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Bowling for family and friends

Retailer discounts (Tenpin Treats)

Best Doctors access

Medicash health care cash back

Life assurance – 2x annual salary

Long service awards

Recommend a Friend scheme

On the Spot Rewards

Free counselling

Job summary

Tenpin in the United Kingdom is seeking a Customer Service Assistant to deliver an exceptional guest experience by handling reception bookings, answering enquiries, and promoting events and sales opportunities. You will be involved in hosting activities across Laser Arena, Escape Rooms, karaoke rooms and parties, while ensuring the centre remains clean, welcoming and smoothly run.

The role requires a proactive, friendly, and confident approach to customer interactions, with a flexible schedule

Qualifications

• Excellent customer service and communication skills.
• Ability to handle enquiries and bookings efficiently.
• Confidence to promote sales opportunities and events.
• Comfortable hosting events and activities for varied groups.
• Flexible availability including evenings and weekends.
• Strong teamwork and attention to detail.

Responsibilities

• Manage reception bookings and guest enquiries.
• Identify and promote sales opportunities during interactions.
• Host events and oversee activities across departments.
• Serve food and drinks and maintain cleanliness and safety.
• Ensure a welcoming, well‑presented environment for all guests.

Skills

Customer service

Reception bookings

Sales opportunities

Event hosting

Team player

Attention to detail

Tools

POS / guest systems

Job description

Tenpin in the United Kingdom is seeking a Customer Service Assistant to deliver an exceptional guest experience by handling reception bookings, answering enquiries, and promoting events and sales opportunities. You will be involved in hosting activities across Laser Arena, Escape Rooms, karaoke rooms and parties, while ensuring the centre remains clean, welcoming and smoothly run.

The role requires a proactive, friendly, and confident approach to customer interactions, with a flexible schedule