Customer Service Assistant | Entertainment Industry

Hyered; Nottingham; On-site; GBP 12,000 - 18,000; Part time

Job summary

Hyered in Nottingham is seeking a friendly Customer Service Assistant to support bookings and event enquiries in the entertainment sector. This part-time role focuses on delivering excellent customer care and smooth ticketing processes.

The successful candidate will respond to emails, manage orders, and contribute to maintaining accurate records. A calm, organized approach and good computer skills are essential for success in this dynamic environment.

Qualifications

• Some experience in a customer-facing or customer service role (retail, events, hospitality, online customer support, or similar environment).
• Strong written communication and attention to detail.
• Someone organised, reliable and comfortable juggling priorities.
• A calm, patient approach when dealing with customer issues.
• Confidence using computers and learning new systems.

Responsibilities

• Respond to customer enquiries via email and an online support inbox.
• Help customers with orders, bookings, amendments and ticket delivery.
• Prioritise urgent queries and make sure customers receive clear, helpful responses.
• Handle complaints professionally, escalating more complex issues when needed.
• Keep customer records accurate and handle personal information confidentially.
• Spot recurring issues and help improve customer support processes.

Skills

Customer service

Written communication

Organisation

Multitasking

Calm demeanor

Tools

Computer literacy

Job description

Customer Service Assistant | Entertainment Industry

Nottingham

Part-time

We're looking for a friendly, organised Customer Service Assistant to join a growing entertainment business in Nottingham, supporting customers with bookings and event enquiries.

This is a great opportunity for someone who enjoys helping people, communicates well and has an interest in live events, music or entertainment.

The role

• Respond to customer enquiries via email and an online support inbox
• Help customers with orders, bookings, amendments and ticket delivery
• Prioritise urgent queries and make sure customers receive clear, helpful responses
• Handle complaints professionally, escalating more complex issues when needed
• Keep customer records accurate and handle personal information confidentially
• Spot recurring issues and help improve customer support processes

What we're looking for

• Some experience in a customer-facing or customer service role (retail, events, hospitality, online customer support, or similar environment)
• Strong written communication and attention to detail
• Someone organised, reliable and comfortable juggling priorities
• A calm, patient approach when dealing with customer issues
• Confidence using computers and learning new systems