Customer Service Assistant

Confidential; Greater London; Hybrid; GBP 19,000 - 21,000; Full time

Job summary

Confidential is seeking a Customer Service Assistant for a 6-month fixed-term contract with hybrid working in Kingsbury, Greater London. You will be the first point of contact for customers and help ensure orders are processed accurately while delivering an excellent customer experience across global markets.

Ideal candidates have 1–2 years of customer service experience, strong communication skills, and a keen eye for detail when handling orders and product specifications.

Qualifications

• 1–2 years' customer service experience in a commercial or manufacturing environment.
• Strong communication and interpersonal skills.
• Excellent attention to detail when processing orders.

Responsibilities

• Act as first point of contact for customers and support order processing.
• Process customer orders accurately and enter specifications.
• Contact customers for clarifications and resolve queries about orders, products or services.
• Assist with general administrative tasks and maintain accurate records.

Skills

1-2 years' customer service experience

Strong communication skills

Attention to detail

Job description

Customer Service Assistant

Our client is looking for a 6 month FT Customer Service Assistant to join their team and play a key role in delivering an exceptional experience to customers across their global markets.

This is an excellent opportunity for an organised and customer-focused individual who enjoys building positive relationships, solving problems and working collaboratively in a fast-paced environment.

6-month FTC (potential extension)

£14-15ph

Monday- Thursday 8:45am-5:00pm Friday 8:45am-16:30pm (39 hour week)- Hybrid Working

Kingsbury, Greater London

Customer Service Assistant

Job Description

• Acting as a first point of contact for customers and supporting the smooth processing of orders.
• Processing customer orders accurately and ensuring all relevant specifications and information are correctly entered onto the system.
• Contacting customers where clarification is required and resolving queries relating to orders, products or services
• Assisting with general administrative activities, ensuring documentation and records are maintained accurately and are readily available when required.

Customer Service Assistant

Essential Experience/Skills/Qualifications

• 1-2 years' previous customer service experience, preferably within a commercial, technical or manufacturing environment.
• Strong communication and interpersonal skills.
• Excellent attention to detail, particularly when processing customer orders and specifications.