Customer Service Assistant

Chaotic

Redhill

Hybrid

GBP 26,000

Full time

14 days+

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Job summary

A dynamic competition platform is seeking a Customer Service Assistant to enhance customer experiences by handling queries and resolving issues effectively. This entry-level full-time role requires strong communication, problem-solving skills, and a customer-first approach, with hybrid working in Redhill involving both office and remote work. Join a team dedicated to making a positive impact in the community.

Qualifications

Strong written and verbal communication skills.
Ability to manage multiple tasks in a fast-paced environment.
Excellent problem-solving and interpersonal skills.

Responsibilities

Respond promptly to customer emails and inquiries.
Manage and resolve customer issues for satisfaction.
Maintain accurate records of customer interactions.

Skills

Strong written and verbal communication skills

Ability to handle multiple tasks efficiently

Proactive, customer-focused approach

Excellent interpersonal skills

Organised and detail-oriented

Tools

CRM systems

Job description

Leading Community & Partnership Strategies Beyond National Standards for SEND Families

Job Title: Customer Service Assistant

Department: Customer Service

Reports to: Customer Service Manager

Works closely with: Customer Service Team and Digital Engagement Team

Location: Hybrid (Redhill Office – approximately 3 days per week, remote for the remainder)

Salary: £26,000.00 per annum

Role Overview

Chaotic is a UK-based competition platform with a purpose. A core part of our mission is to support Special Educational Needs and Disabilities (SEND) causes, ensuring that every competition we run helps to make a positive impact in the community.

We are seeking a Customer Service Assistant to join our growing team. As the first point of contact for our customers, you will play a vital role in delivering excellent customer experiences, handling queries, and ensuring issues are resolved quickly and effectively.

This is a varied and fast paced role that requires excellent communication skills, strong problem-solving ability, and a customer first approach. Working closely with the Customer Service Manager and wider team, you will help ensure our customers feel supported, valued, and engaged at every stage of their journey.

Key Responsibilities

Customer Support:

Respond promptly and professionally to customer emails and inquiries.
Manage and resolve customer issues to ensure a high level of satisfaction.
Process prize claims accurately and coordinate delivery arrangements.
Escalate complex or unresolved issues to the Customer Service Manager.

Administration & Records:

Maintain accurate records of customer interactions in the CRM system.
Track and follow up on open cases, ensuring timely resolution.
Assist with packaging and preparing delivery items for dispatch.
Support inventory checks and stock management related to prizes, products and deliveries.
Provide general administrative support to the Customer Service Manager as required.

Collaboration:

Work closely with colleagues across Customer Service and Digital Engagement teams to provide seamless customer experiences.
Support the Customer Service Manager with ad-hoc tasks as required.

Shifts:

Work rotational shifts covering 9:00 AM – 9:00 PM (Monday to Sunday), ensuring full coverage for our customers.

Key Skills & Requirements

Essential:

Strong written and verbal communication skills.
Ability to handle multiple tasks efficiently in a fast-paced environment.
Proactive, customer-focused approach with excellent problem-solving skills.
Excellent interpersonal skills, with the ability to adapt communication styles to meet the diverse needs of customers, including those who are neurodiverse.
Organised and detail-oriented, with strong time management.
Willingness to work on a rotational shift basis, including weekends.

Desirable: