Trainee Customer Service Assistant

Confidential; Nottingham; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

OTE £600-£800 per week

Uncapped commissions

Full training

Mentoring and support

Clear progression into senior/lead

Job summary

Confidential in Nottingham is seeking a Trainee Customer Service Assistant to welcome customers in person, explain products and options, and help them find the right solution. This full-time, in-person role offers comprehensive training and real opportunities to progress within the team, with a clear path to senior roles.

No prior experience is required—just a positive attitude, reliability, and a willingness to learn.

Qualifications

• No experience required; the right attitude is essential.
• Full training provided with real progression opportunities.
• Friendly, reliable individuals with good communication skills.
• Coachable and eager to learn new skills.

Responsibilities

• Welcoming and engaging customers in person.
• Answering questions and explaining products clearly.
• Understanding customer needs and recommending options.
• Supporting customers through sign-up or purchase process.
• Building lasting relationships through excellent service.
• Working towards personal and team goals.
• Attending regular training and development sessions.

Skills

Friendly

Approachable

Confident communicator

Reliable

Punctual

Willingness to learn

Job description

TRAINEE CUSTOMER SERVICE ASSISTANT
Nottingham, NG2 Full-Time In-Person Role

Great service starts with great people. Start your career here.

Do you enjoy helping people and making a good first impression? Our client is looking for friendly, reliable individuals in Nottingham to join their team as Trainee Customer Service Assistants. You'll be the face of the brands you represent, helping customers understand their options and find the right solution.

You don't need any previous experience. All you need is a positive attitude and a willingness to learn. Full training is provided, with real opportunities to progress.

WHAT THE ROLE INVOLVES

• Welcoming and engaging customers in person
• Answering questions and explaining products and services clearly
• Understanding customer needs and recommending the right option
• Supporting customers through the sign-up or purchase process
• Building lasting customer relationships through excellent service
• Working towards personal and team goals
• Attending regular training and development sessions

WHAT WE\'RE LOOKING FOR

• Friendly, approachable, and confident communicators
• People who take pride in helping others
• Reliable, punctual, and professional
• Coachable and eager to learn new skills
• No experience needed, just the right attitude

WHAT\'S IN IT FOR YOU

• £600-£800 OTE per week
• Uncapped commission and performance bonuses
• Full Training programme
• Regular mentoring and support
• Clear progression into senior and leadership positions