Customer Service Assistant English Street, Carlisle

Cumberland Building Society; Carlisle; On-site; GBP 24,000 - 26,000; Full time

Job summary

A community-focused financial institution is seeking a Customer Service Assistant in Carlisle. This full-time role involves outstanding customer support, efficient cashiering, and collaborating with various teams. You should have strong communication skills and be motivated to enhance the customer experience. This is a fixed-term contract for 12 months with competitive benefits, including a starting salary of £24,472. Training and development opportunities are also available.

Benefits

Competitive salary

25 days holiday plus public holidays

Learning and Development opportunities

Health and Wellbeing activities

Extra paid community day

Flexible working options

Competitive pension scheme

Social events

Qualifications

• A passion for people and delivering an outstanding customer experience.
• Confidence in working in a customer-facing environment.
• Motivated to achieve key objectives.

Responsibilities

• Deliver outstanding customer service as a Customer Service Assistant.
• Provide efficient cashiering service while identifying customer needs.
• Collaborate with other business areas when necessary.

Skills

Exceptional communication

Organisational skills

Customer-facing experience

Job description

We want to make a positive difference to the lives of our customers, our communities and our people. This means as a customer‑owned organisation we are passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers saving for their future or buying their dream homes, supporting our communities to make a real difference around our region or investing in our people who want to work hard and realise their career ambitions we are here to brighten the lives of those we work for and work with.

The Benefits

• Salary Starting on 24,472 p.a. following training you’ll move to 25,532 p.a.
• Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
• Learning and Development opportunities – We want you to grow in your role. Well work together to support your personal and professional development.
• Health and Wellbeing – a calendar of events and activities throughout the year Mental Health & Wellbeing champions and Cycle to Work scheme plus a personal wellbeing day.
• Community Day – We offer our people an extra paid day off every year to help local charities and community organisations.

About the Role

Exceptional service at The Cumberland is something our customers can rely on. Regardless of what’s going on in the world our customers can trust in us to provide them with the best experience. As a Customer Service Assistant you will be part of a team which is committed to delivering an outstanding customer addition to providing an efficient cashiering service our colleagues can spot opportunities to help our customers talk confidently about our brilliant products and services and generally look after our customer needs. There will also be opportunities within this role to work collaboratively with other areas across the business.

The role will be primarily based at our English Street branch in Carlisle but you may be required to work in other branches in the Carlisle area depending on business need.

This will be a full‑time role and you’ll work 37.25 hours per week (including every other Saturday from 8 : 45am to 12 : 15pm).

This will be a fixed‑term contract for a period of 12 months.

About You

• A passion for people and delivering an outstanding customer experience
• Exceptional communication and organisational skills
• Confidence in working in a customer facing environment and motivated to achieve key objectives

The Company

We’re here to create a banking experience that’s kinder to people and planet.

Unlike banks we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result our business is purpose‑led, financially strong, socially responsible and always focused on our people, planet and communities.

Competitive Salary

We will offer you a competitive basic salary for your role which is reviewed every year.

Learning & Development

We want you to grow in your role. Well work together to support your personal and professional development.

Holidays

Flexibility to buy and sell up to two holiday days per year plus extra holiday after 5 years.

Family Friendly

We pay competitive maternity, paternity and adoption leave.

Flexible Working

We can provide the tools and equipment you need to be able to work flexibly or from home when you need to depending on your role.

Pension Scheme

If you’re eligible we’ll enroll you into our competitive company pension scheme.

Health & Wellbeing

We have a calendar of events and activities throughout the year Mental Health & Wellbeing champions and Cycle to Work scheme.

Community Day

We offer our people an extra paid day off every year to help out local charities and community organisations.

Social

We hold regular social events from annual staples like our Christmas party and quiz to smaller get‑togethers such as walks and shopping trips.

Key Skills

EAM, Electrical Controls, Cyber Security, Business Administration, Corporate Marketing