Customer Service Assistant

Wickes; West of England; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Gain share bonus

Pension up to 10%

35 days annual leave

Colleague discount

Training & development

Job summary

Wickes in the United Kingdom is hiring a customer-facing role across the store, focused on delivering a helpful shopping experience. This 39-hour position involves early starts and weekend coverage, with training and development opportunities and a benefits package.

You will assist customers, keep stock in the right places, handle deliveries on time, and contribute to a friendly, inclusive store environment with a range of rewards and wellbeing perks and a colleague discount.

Qualifications

• Great customer service at every interaction.
• Experience in a similar role preferred.
• Ability to work 39 hours with weekend flexibility.

Responsibilities

• Assist customers and provide high levels of service.
• Keep stock in the right place and support smooth store operations.
• Ensure deliveries are on time and payments are processed with a smile.
• Contribute to a welcoming and inclusive store environment.

Skills

Customer service

Flexibility

Retail experience

Job description

The Role...
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you're creating a helpful and friendly customer experience, we'll be thinking of new ways to reward, develop and invest in you. You'll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

The Role...
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you're creating a helpful and friendly customer experience, we'll be thinking of new ways to reward, develop and invest in you. You'll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

The Role...
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you're creating a helpful and friendly customer experience, we'll be thinking of new ways to reward, develop and invest in you. You'll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

About You
Every day you'll be dealing with and assisting customers, so it's important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
For this 39 hour position, you must be able to offer up flexibility around the week as this role will include early starts and weekend coverage.

What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We'll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone.

• Salary Dependent on Age