Customer Service Assistant

Wickes; Stirling; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Gain share bonus up to £300/month

Pension contributions up to 10%

35 days annual leave including bank

Job summary

Wickes is hiring for a 20-hour part-time store role focused on delivering excellent customer service. The role requires working at least one weekend day and offers a comprehensive benefits package and strong training to support career development.

Salary starts from age-dependent hourly rates (£12.71 for 21+, £12.00 for 18-20, £8.82 for under 18) with opportunities to grow through performance and company plans. A supportive, inclusive workplace awaits.

Qualifications

• Deals with and assists customers and provides high level customer service.
• Experience in a similar role is desirable.

Responsibilities

• Deal with and assist customers daily.
• Provide helpful and friendly service to customers in-store.

Skills

Customer service

Job description

The Role

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

This role is for a 20 hour part-time contract, where you will be required to work at least 1 day at the weekend.

About you

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.

*Salary Dependent on Age