Customer Service Assistant

Wickes; Plymouth; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Gain share bonus

Employer pension

35 days annual leave incl. bank hols

Colleague discount

Job summary

Wickes in Plymouth is hiring for a part-time customer-facing role. The position involves 10 hours per week with weekend coverage and early/late shifts. Store hours are 7am–8pm, giving you a clear schedule while staying flexible for peak times.

You'll assist customers, provide great service and be supported by training and development. The benefits package includes a gain-share bonus, a strong pension contribution, generous annual leave and other employee perks.

Qualifications

• Experience in customer service is preferred.
• Able to work weekends and variable shifts.

Responsibilities

• Assist customers and answer questions to ensure a positive shopping experience.
• Keep store tidy, stocked and well presented; support cash handling and payment processes.

Skills

Customer service

Retail experience

Weekend availability

Job description

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you're creating a helpful and friendly customer experience, we'll be thinking of new ways to reward, develop and invest in you. You'll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

This is a part time role, consisting of 10 hours a week. this will require weekend coverage and early & late shifts throughout the week.

Store hours: 7am - 8pm*

About you...

Every day you'll be dealing with and assisting customers, so it's important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We'll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We're a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.

*Salary Dependent on Age