Customer Service Assistant

EllisKnight International Recruitment; West Ayton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A luxury student accommodation provider in West Ayton is seeking a part-time Customer Service Assistant to uphold high service standards and support residents. The successful candidate will manage customer inquiries, oversee key issuance, and maintain records. Ideal for those with a strong background in customer service and effective communication skills. This role offers 25 hours per week, contributing to a vibrant and inclusive community.

Qualifications

• Proven track record in customer service, with proficiency in face-to-face and telephone interactions.
• Confidence in communicating with clients and customers, ensuring their needs are met with professionalism and empathy.
• Impeccable attention to detail and strong problem-solving abilities.

Responsibilities

• Perform daily administrative tasks to uphold service standards.
• Manage the issuance of keys and access devices.
• Cultivate excellent rapport with service users.

Skills

Customer service experience

Effective communication

Attention to detail

Problem-solving

Job description

Description

Join Our Inclusive Team at CRM Students!

Are you ready to embark on a rewarding journey with CRM Students, a leading luxury student accommodation provider in the UK? We're thrilled to invite passionate individuals to apply for the role of Customer Service Assistant at one of our prestigious sites.

This role is Part Time :

• 25 hours per week
• Tuesday, Wednesday & Friday

About Us

At CRM Students, we believe in fostering a vibrant and inclusive community where every individual feels valued and respected. As an integral part of our Accommodation Management Team, you'll play a pivotal role in ensuring that our residents enjoy a truly luxurious living experience while receiving top-notch customer service.

Key Responsibilities

• Perform daily administrative tasks to uphold our high service standards for students, staff, and clients.
• Establish and maintain professional practices to guarantee impeccable accommodation standards, prioritizing cleanliness and comfort.
• Safeguard monetary transactions and adhere to CRM cash handling procedures with diligence and integrity.
• Manage the issuance of keys and access devices, including any parking administration, in alignment with residence protocols.
• Provide prompt and courteous responses to customer inquiries, fostering positive relationships and ensuring their needs are met.
• Keep residents informed of current and upcoming developments, demonstrating effective communication skills.
• Cultivate excellent rapport with service users, prioritizing their satisfaction and well-being.
• Maintain accurate records in collaboration with the Accommodation Management Team, ensuring accountability and transparency.
• Under supervision, oversee risk and safety protocols within the property, prioritizing the well-being of all residents.

Desired Skills and Qualifications

• Proven track record in customer service, with proficiency in face-to-face and telephone interactions.
• Confidence in communicating with clients and customers, ensuring their needs are met with professionalism and empathy.
• Impeccable attention to detail and strong problem-solving abilities, with a commitment to delivering excellence in all tasks.

Join Our Inclusive and Dynamic Team : Join us at CRM Students, where every day presents an opportunity to make a meaningful difference in the lives of our residents. If you're dedicated to delivering unparalleled service and contributing to a vibrant community, we'd love to hear from you! Apply now and be part of our inclusive and dynamic team.