Customer Service Assistant

Clarion Housing Group Limited; Warrington; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A housing organization is seeking a confident Neighbourhood Response Officer to manage properties in the North region. This hybrid role involves conducting customer visits, investigating tenancy breaches, and collaborating with local resident groups to enhance community facilities. Ideal candidates will have strong customer focus and the ability to travel across regions. The position offers a good salary package and requires a commitment to ensuring clean and safe neighbourhoods.

Qualifications

• Ability to travel across regions.
• Experience in neighbourhood management.
• Knowledge of community engagement.

Responsibilities

• Complete customer visits, viewing and sign‑up appointments.
• Identify and investigate tenancy breaches and anti-social behaviour.
• Ensure neighbourhoods are clean and safe.
• Develop neighbourhood plans and local offers.
• Work with local resident groups for community development.
• Ensure estates are tidy and free from health risks.
• Travel regularly across local regions.

Skills

Customer focused

Ability to travel

Neighbourhood management

Collaboration with teams

Job description

Neighbourhood Response Officer

Salary: £32,755 to £37,965 per annum

Location: Warrington - Ruislip Court - hybrid working arrangement

Hours: 36 hours per week

Contract Type: Secondment/Fixed term contract until 31st March 2026

We're looking for a confident, customer focused Neighbourhood Response Officer to carry out neighbourhood management of properties in the North region. You'll assist centrally based teams by completing customer visits, viewing and sign‑up appointments, and identifying and investigating tenancy breaches and reports of anti‑social behaviour. Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy.

We’ll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. You'll take ownership to ensure that the estates you manage are clean and tidy and free, and protect residents from health and safety risks by reporting fly‑tipping and monitoring the grounds maintenance. You'll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business.

• Complete customer visits, viewing and sign‑up appointments.
• Identify and investigate tenancy breaches and reports of anti‑social behaviour.
• Ensure neighbourhoods are clean and safe.
• Develop and deliver neighbourhood plans and local offers.
• Work with local resident groups to develop community facilities, activities and events.
• Take ownership to ensure estates you manage are clean, tidy and free from health and safety risks.
• Travel regularly across local regions.

Applicants must have the ability to travel across regions as required. This is a hybrid role with a base location at our office in Warrington. Candidates will be expected to work from home and the office as well as travel across the local region. This post is subject to Basic Criminal Record Check Clearance.

Closing Date: Thursday 11th December 2025 at midnight.