Customer Service Assistant

Atlas Recruitment Group Limited; Polegate; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A global recruitment agency is seeking a Customer Services Executive in Polegate. The role involves delivering exceptional customer service, managing requests, and maintaining data accuracy. Ideal candidates possess advanced administrative skills, a full driving licence, and strong Excel capabilities. This hybrid position offers a competitive salary of £24k-£25.5k and a structured working week from Monday to Friday.

Benefits

Hybrid role (post-training)

Permanent, Mon-Fri, 37.5 hrs/week

Competitive salary: £24k-£25.5k

Qualifications

• Full, clean driving licence.
• Strong Excel and administrative skills.
• Outstanding customer service mindset.

Responsibilities

• Provide exceptional customer support and manage requests/issues efficiently.
• Input and maintain accurate data in service management systems.
• Schedule and allocate engineers' work while monitoring KPIs and SLAs.
• Handle dispatch, travel arrangements, and logistics.
• Liaise with engineers and provide phone support in the field.

Skills

Advanced admin skills

Strong Excel skills

Outstanding customer service mindset

Job description

Overview

Customer Services Executive - Hybrid (Polegate) - £24k-£25.5k

Atlas Recruitment Group is looking for a Customer Services Executive with advanced admin skills to join a global, professional team. If you thrive on delivering excellent customer service and love keeping operations running smoothly, this could be your next role!

Responsibilities

• Provide exceptional customer support and manage requests/issues efficiently.
• Input and maintain accurate data in service management systems.
• Schedule and allocate engineers' work while monitoring KPIs and SLAs.
• Handle dispatch, travel arrangements, and logistics.
• Liaise with engineers and provide phone support in the field.

Qualifications

• Full, clean driving licence.
• Strong Excel and administrative skills.
• Outstanding customer service mindset.

The perks

• Hybrid role (once fully trained) - Office based in Polegate.
• Permanent, Mon-Fri, 37.5 hrs/week (8:30-17:00 or 9:00-17:30).
• Competitive salary: £24k-£25.5k.

Join a company where your organisational skills, attention to detail, and proactive approach will make a real impact.

Apply today and take your career to the next level