Customer Service Assistant

Wickes; Plympton; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Gain share bonus

Employer pension contribution

35 days annual leave

Job summary

Wickes is hiring for a part-time role in our store. You will be assisting customers, helping with product locations, and delivering a high level of service during 10 hours per week. Weekend coverage and early/late shifts are required.

We offer training, development opportunities and a benefits package including pension, discount and leave. Join a busy, customer-focused team and grow with us at Wickes.

Qualifications

• Experience in a similar role (preferred).
• Strong customer service mindset.

Responsibilities

• Assist customers with inquiries and shopping needs.
• Maintain store presentation and assist with daily tasks.
• Provide friendly, helpful service at all times.

Job description

Position Type: Permanent, Contract Type: Part Time

Hours of work: 10

Posted: 26-Oct-2026

Descriptions & Requirements

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

This is a part time role, consisting of 10 hours a week. this will require weekend coverage and early & late shifts throughout the week.

Store hours: 7am - 8pm*

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here .