Customer Service Assistant

Wickes; Newbury; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Gain share bonus

Employer pension contribution

Annual leave up to 35 days

Job summary

Wickes in Newbury is hiring for a 39 hour a week, full-time role focused on delivering outstanding customer experiences.

You will assist customers, keep shelves stocked, and ensure smooth store operations while participating in training and development opportunities. The role requires weekend availability and offers a comprehensive benefits package including a gain share scheme, pension contributions, generous leave, and staff discounts.

Qualifications

• Experience in customer service is preferred.
• Experience in a similar role is desirable.

Responsibilities

• Deal with and assist customers to provide a high level of service.
• Maintain store standards and ensure smooth operations.

Skills

Customer service

Communication

Job description

The Role

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

This role is for a 39 Hour Full-time contract, where you are required to be able to work at least one day at the weekend

About You

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include:

• 20% colleague discount
• Save-as-you-earn scheme
• Cashback health scheme
• Cycle to work
• Life assurance
• Peppy
• Aviva Digital GP
• Financial Education & loans
• Discount platform including savings and cash back at numerous retailers
• savings on gym membership

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.

Vacancy Reference #100598

Salary dependant on age.