Customer Service Assistant

Wickes; South Yorkshire; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff discount

Gain share bonus (up to £300 per month

Up to 10% employer pension

Up to 35 days annual leave

Life assurance

Cashback health scheme

Cycle to work

Aviva Digital GP

Discount platform for retailers

Gym membership

Job summary

Wickes is seeking an all-rounder for store duties focused on delivering a superb customer experience. You’ll help customers, keep stock in the right place, and support deliveries with a smile. Training and development are provided, with a down-to-earth, supportive store culture aiming to help you grow.

Role requires flexibility for weekends and varied shifts, including mornings and evenings. A comprehensive benefits package and employee discounts are part of the offer to support your work-life

Qualifications

• Experience in a customer-facing retail role is preferred.
• Strong communication and friendly approach to customers.

Responsibilities

• Assist customers and maintain high service levels in-store.
• Support with stock, deliveries, and checkout processes.
• Participate in training and development opportunities.

Skills

Customer service

Retail experience

Job description

The Role... Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

The Role... Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

The Role... We are looking for an all-rounder candidate. The role duties will be variable around the store however, there will be manual handling and warehouse duties involved. We require someone who has full flexibility for a shift on weekends and a mix of mornings and evening shifts.

About You... Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.

Vacancy Reference #100525