Customer Service Assistant

Wickes; Abertillery; On-site; GBP 19,000 - 21,000; Part time

Benefits offered by this job

Gain share bonus

Pension contribution

Annual leave 35 days

Staff discount

Cycle to work

Life assurance

Digital GP

Job summary

Wickes is hiring for a permanent part-time role in Wales. The position offers 30 hours per week across 5 x 6 hour shifts, including one weekend day and evening shifts. You will help customers, keep displays tidy, and ensure stock is correctly placed and deliveries are on time.

The role includes comprehensive training, support, and opportunities for development, plus a benefits package with competitive pay by age, a gain-share bonus, a pension, generous annual leave, and staff discounts.

Qualifications

• Experience in a customer-facing role preferred.

Responsibilities

• Assist customers with enquiries and provide high levels of service.
• Keep store area tidy and well-stocked.
• Support delivery and stock processes as required.

Skills

Customer service

Job description

The Role

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

This is a permanent role for 30 hours per week to include 5 x 6hr shifts over our opening hours to include one day over the weekend and evening shifts.

About You

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.

• Salary Dependent on Age