Customer Service Assistant

Wickes; Braintree; Sur place; GBP 12 000 - 18 000; Temps partiel

Avantages offerts par ce poste

20% colleague discount

Save-as-you-earn scheme

Cashback health scheme

Cycle to work

Life assurance

Peppy

Résumé du poste

Wickes in the United Kingdom is seeking store colleagues who provide outstanding customer service and assist with day-to-day store operations. You’ll greet customers, help with purchases and keep our stock, tills, and displays organized to ensure a smooth shopping experience.

The roles involve shifts including 12 hours per week or 15 hours per week, with a mix of late, weekend and midweek hours to suit the team. Wickes supports training and offers a range of benefits and discounts.

Qualifications

• Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service.

Responsabilités

• Assist customers and provide high level customer service.
• Handle payments with a smile and ensure stock is in the right place.
• Support smooth deliveries and maintain a welcoming store environment.

Connaissances

Customer service

Cash handling

Communication

Teamwork

Description du poste

The Role

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

Shifts

We have three roles available, 2 x 12 hour and 1 x 15 hours.

These shifts will be a mixture of weekend and late work, see an example below. Please ensure you can make these hours when applying.

• 12 Hours / Week (Late Shift Pattern): Thursday, Friday, and Saturday (4 hours per late shift).
• 12 Hours / Week (Weekend & Midweek): Thursday (5 hours) and Sunday (7 hours).
• 15 Hours / Week (Weekend & Midweek Lates): Thursday (4 hours late), Friday (4 hours late), and Saturday or Sunday (7 hours).

About you

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.

*Salary Dependent on Age