Customer Service Assistant

Wickes; Leeds; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Gain-share bonus

Pension contributions

35 days annual leave

Staff discount

Health options

Job summary

Wickes in Leeds is looking for two part-time warehouse colleagues to operate a forklift. This 18-hour-per-week role requires shifts on Friday and Saturday from 1pm to 8pm. You will assist customers, keep stock correctly placed, and support timely deliveries while maintaining a friendly, can-do attitude.

Full training is provided. The role offers a benefits package including tiered hourly pay, gain-share bonus up to £300 per month, pension contributions up to 10%, and generous leave up to 35 days

Qualifications

• 18+ years old or above.
• Experience in customer service or similar roles preferred.
• Willingness to perform manual labour and forklift operation.

Responsibilities

• Assist customers in-store and provide high level service.
• Maintain stock in the right place and support deliveries.
• Work in the warehouse with safe manual handling and teamwork.

Skills

Forklift operation

Customer service

Teamwork

Job description

Position Type: Permanent, Contract Type: Part Time

Hours of work: 18

Posted: 12-Oct-2026

Descriptions & Requirements

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

We are looking for two colleagues to work in our warehouse and that are willing to drive a forklift, this is a role that requires manual labour. Full training will be provided - applicants need to be 18 years or above.

Shifts are ideally Friday and Saturday 1pm - 8pm

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here .