Customer Service Assistant

Wickes; Lancashire; On-site; GBP 10,000 - 11,000; Part time

Benefits offered by this job

Gain share bonus

Pension contributions

Annual leave up to 35 days

Staff discount

Job summary

Wickes is seeking a customer-facing team member for a 16‑hour-per-week role based in-store. You’ll help customers, keep stock in the right place and support deliveries while enjoying a supportive training and benefits package.

The role requires flexibility to work early and later shifts, with weekend coverage and a focus on delivering a friendly, efficient service to shoppers. You’ll receive ongoing development opportunities and access to a benefits package including a share of gains, pension

Qualifications

• Experience in a similar customer-facing role preferred.

Responsibilities

• Assist customers daily to provide high levels of service.
• Support store operations including stock, shelves and deliveries.
• Maintain tidy store environment and contribute to smooth checkout processes.
• Work 16 hours per week with a flexible rota, including at least one weekend shift.

Job description

The Role

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’ll creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

The role is for 16 hours per week.

We are looking for someone who is flexible and able to work both early and later shifts. The position will involve working 3–4 shifts across the seven days of the week, including a minimum of one weekend shift.

About You

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.