Customer Service Assistant

Wickes; Greater London; On-site; GBP 12,398,000 - 18,201,000; Part time

Benefits offered by this job

Gain share bonus

Pension contribution

Annual leave 35 days

Colleague discount

Life assurance

Cycle to work

Aviva Digital GP

Job summary

Wickes in London is recruiting a part-time Retail Associate to help customers and ensure a smooth store experience. You’ll handle inquiries, assist with product location, and process simple transactions with a smile. The role emphasizes customer service and teamwork in a busy home improvement environment.

You’ll receive training, career development, and a benefits package including pension contributions, leave, and discounts. The position is 20 hours per week in a friendly, inclusive store team.

Qualifications

• Experience delivering high level customer service in a retail setting.
• Willingness to learn product locations, stock control and point-of-sale processes.
• Excellent communication and teamwork to support store goals.

Responsibilities

• Assist customers with product questions and purchases.
• Keep shelves stocked, products correctly priced and signage up-to-date.
• Support a smooth store experience through friendly service and collaboration.

Skills

Customer service

Job description

The Role

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

This is a part time role, consisting of 20 hours a week.

About You

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.