Customer Service Assistant

Wickes; Epsom; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

20% colleague discount

Save-as-you-earn scheme

Cashback health scheme

Cycle to work

Life assurance

Peppy

Aviva Digital GP

Financial Education & loans

Discount platform including savings &`

Savings on gym membership

Job summary

Wickes is hiring for a part-time position in the store, offering 24 hours per week with one weekend day. You will assist customers, help them find products, and ensure a smooth shopping experience while benefiting from training and development opportunities.

We provide a comprehensive benefits package and a supportive, down-to-earth workplace. Training and career progression are available as part of a friendly team environment.

Qualifications

• Experience in a similar role is preferred.
• Able to deliver a high level of customer service.
• Flexible to weekend work and shifts.

Responsibilities

• Assist customers in-store and respond to queries.
• Keep shelves well-stocked and clearly displayed.
• Support store operations and payments with a positive attitude.

Skills

Customer service experience

Job description

Position Type: Permanent, Contract Type: Part Time

Hours of work: 24

Posted: 14-Sep-2026

Descriptions & Requirements

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

Shifts...

24 hours a week with one day being a weekend.

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here .