Customer Service Assistant

Wickes; Chorley; On-site; GBP 13,776,000 - 15,154,000; Part time

Benefits offered by this job

Gain share bonus

Pension contribution

35 days annual leave

Staff discount

Job summary

Wickes is looking for a customer-focused team member to work 16 hours per week in our store. You will help customers, ensure stock is correctly displayed, and support smooth store operations. The role requires flexibility to work early and late shifts, including weekends.

This part-time position offers training, development opportunities, and access to a benefits package designed to reward and support colleagues throughout their career with Wickes.

Qualifications

• Experience in a customer-facing retail role preferred.
• Ability to adapt to variable shifts and weekends.
• Strong communication and interpersonal skills.

Responsibilities

• Assist customers and provide a high level of service at Wickes.
• Support in-store operations, including stock placement and timely deliveries.
• Work 16 hours per week across 3–4 shifts, including at least one weekend shift.

Skills

Customer service experience

Flexible hours

Communication skills

Tools

POS system

Job description

Position Type: Permanent, Contract Type: Part Time

Hours of work: 16

Posted: 09-Sep-2026

Descriptions & Requirements

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

The role is for 16 hours per week. We are looking for someone who is flexible and able to work both early and later shifts. The position will involve working 3–4 shifts across the seven days of the week, including a minimum of one weekend shift.

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here .