Customer Service Administrator

ReeVR; London Borough of Enfield; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

ReeVR in North London is seeking a Customer Service Administrator to manage orders and enquiries, acting as the bridge between customers and internal teams to ensure timely delivery and accurate processing.

You will input orders accurately, maintain records, support GDPR compliance, and provide day-to-day admin support to the team. English communication must be excellent and you should have solid IT and CRM experience.

Qualifications

• 1-2 years of customer service experience, preferably in order processing.
• Proficient IT skills with Microsoft Office.
• Experience using CRM systems such as Salesforce.
• Excellent verbal and written communication in English.
• Strong attention to detail and accuracy in data processing.
• Good organisational and planning abilities.

Responsibilities

• Act as first point of contact for customers.
• Input orders into the system accurately.
• Coordinate information between customers and internal departments to keep orders moving.
• Respond promptly to customer queries.
• Support the team with day-to-day administration and service delivery.
• Organise document records and ensure GDPR compliance.
• Perform additional duties as needed.

Skills

Customer service

CRM Salesforce

MS Office

English communication

Attention to detail

Organisational skills

Tools

Salesforce

Job description

Customer Service Administrator

Location: North London (WFH up to 2 days)

Salary: 35k

About the Opportunity

ReeVR Talent is recruiting for a Customer Service Assistant on behalf of a well-established business operating in a technical and manufacturing environment.

This is an excellent opportunity for a customer-focused professional who enjoys building relationships, solving problems and ensuring customers receive an exceptional level of service. You will play a key role in managing customer orders and enquiries, working closely with internal teams to ensure orders are processed accurately and delivered on time.

Key Responsibilities

• Act as first point of contact for customers.
• Correctly input orders into the system.
• Act as a key link between customers and internal departments, coordinating information to keep orders moving efficiently.
• Ensure any queries are dealt with promptly.
• Support the wider team with day-to-day administration and contribute to service delivery and operational efficiency.
• Administrative duties such as organising document records and ensuring they are stored accurately and clearly.
• Maintain compliance to GDPR regulations.
• Other duties or responsibilities as needed.

You will ideally have:

• 1-2 years of previous customer service experience, preferably in an order-processing environment.
• Good IT skills, including familiarity with Microsoft Office applications.
• Experience using CRM systems, such as Salesforce.
• Excellent verbal and written communication skills in English.
• Strong attention to detail and the ability to process information accurately.
• Good organisational and planning skills.

If you are an enthusiastic and detail-oriented customer service professional looking for your next opportunity, we'd love to hear from you.